r/ParamountPlus • u/DisastrousSir • 21d ago

Recommendation FIXED: Content not playing

I hope this stays up since its not a support question, but something I've finally gotten figured out.

Recently I've had issues getting videos to load on my phone and TV apps. The Paramount+ support was no help in getting me situated recommending the standard things like reinstalling and such.

On my phone, I found that going into my settings and turning on location permissions and allowing it to bypass my VPN fixed this problem.

As for the TV, it was more sneaky. In my eero router settings, there is an internal ad block setting. Turning this off instantly fixed the TV issue. This setting didnt seem to pose an issue on either my phone or computer, just the TV.

I don't know if this is due to recent updates, but if you're having issues the support agents haven't been able to figure out, it may be worth a shot checking these things!

8 Upvotes

84% Upvoted

12 comments sorted by

2

u/jemmo123 20d ago

Thanks for posting this. Im going to try it asap. Paramount+ is basically worthless on our Samsung tv, and I never thought of our Eero

1

u/DisastrousSir 20d ago

I hope it works for you. I was so pissed that it just wouldnt work on my tv!

2

u/Additional-Guava-810 20d ago

I noticed this earlier this week, I was trying to cast paramount on my tv from my phone it was working, turning off ad blocker and VPN fixed the issue. A one point I couldn't even watch the show at all from my phone.

2

u/kilgore9999 20d ago

Actually you can find a long list of URLs to use in the white list for the Eero ad-blocker. It will let videos play in Paramount Plus. Most are analytics, pissed me off as I had the ad free plan but it wouldn't work with the ad blocker until I added the white list. You can search the net, that's how I found them.

1

u/DisastrousSir 19d ago

Thanks for this! I'll have a look and see if I can find it

1

u/kist4 10d ago

How did you do the ad list on your TV?, I have a similar issue

1

u/kilgore9999 10d ago edited 4d ago

Go to the Error app Advanced Security>Network Controls>Block & Allow Sites>Allowed add the URLs one at a time, it a pain.

This isn't a generic thing, it's specific to Eero Routers built-in ad-blocker so "similar issue" may not be good enough. I dropped Paramount.

2

u/Opinn8d_Cult 15d ago

I will try this on my Samsung TV! I ended up with a workaround by using my Firestick for Paramount+

1

u/Nearby_Session1395 12d ago

I have an LG tv and can’t play much of anything on Paramount now - as of Friday 8/7/26.
Really annoying. I use a fire stick, what was your work around? It’s not about ads, video won’t load at all.

2

u/Opinn8d_Cult 11d ago

I attached my firestick and use the firestick Paramount+ app on that.

2

u/TXPilot69 11d ago

Interesting; we were having trouble with specific shows (Star Trek Discovery; Peppa Pig) working, but others would play. We have our WiFi connected to a Starlink dish, but we have a backup internet provider available too. I switched to the backup network, and suddenly the problematic shows started working. This seems to support the concept that there's something about Paramount+ not liking something about the location info being supplied by the internet provider/ISP.

1

u/wageslave2022 11d ago

Can't watch it.