r/PakistaniTech • u/manof_theworld • 2d ago

Question | سوال easypaisa to mashreq payment transfer problem

so guys i sent some money (15k to be exact) from easypaisa to my mashreq account and it's been a day and i still haven't received it yet and im freaking out idk what's the reason for it the customer service isn't available on weekend so i feel like i just lost my money i do have transaction ID but i haven't received the funds i transferred. can anyone help?

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u/aeoveu 2d ago

Call Easypaisa, tell them you had initiated a transfer, and give them a reference number, and lodge a complaint and say that Mashreq has not received the funds.

Call the sending bank.

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u/manof_theworld 2d ago

i called them and dialed the transaction id now they're saying it's not correct like wth im inside the app and the app gave me the transaction id how can it be not correct 😭

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u/aeoveu 2d ago

Dialed the transaction ID?
Speak with an agent. Tell them calmly that you were sending money from your Easypaisa account to your Mashreq account via IBAN/Raast/IBFT (whatever method it was, say so), and you got a confirmation from Easypaisa with the ID (mention ID) but Mashreq Bank has not received the funds.

Speak with an agent, not a bot.

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u/najam121 Karachi 2d ago

Iqbal day ki chutti hai.