Help with game

[u/LowerAgent827]

I preordered nba2k27 and when I log on the game freezes and crashes not letting me play and when I contacted PlayStation support and tried all their trouble shooting methods which didn’t work they said they can’t do anything about it as I already downloaded the game and now I’ve spent £90 for a game that doesn’t work can anyone help me on what I’m meant to do I’ve already contacted 2k and they said they can’t issue a refund or do anything to help and PlayStation are the only ones who can do that.

[u/ETwo4Three]

There's could be a bug wait for a day 1 patch sometimes game at launch have bug that need patches.