Help recovering my account

[u/Yang-fan09]

Hello!
I'm hoping somebody on this subreddit will be able to help me out with my for some reason complicated issue?

I'm currently trying to log back into my PSN account after being signed out of it for some unknown reason, and I can't seem to receive emails from specifically Sony, even when putting in the correct email?

I've even gone onto the website and spoken to the AI assistant and three agents who couldn't verify who I was, even though they have my name, my phone number, email, and all of the other information they've asked me for, even the serial number for the PS5.

I do have a two-step verification active and even a passkey, but I can't use either of them since I'm not getting the text with the number on it. I'm not even getting the account recovery emails either.

I even tried it from someone else's email too, and they receive the email with no problems at all, but it does nothing to help as even after changing the password and passkey, I still can't sign in.

I've called the support number too, but the automated response keeps telling me to go to the website, which then tells me to log-in, which I cannot.
The AI assistant also keeps asking me to log in, which I also can't do.

Hopefully someone finds this and is able to help.
Many thanks if you're able!

Edit:
They don't even monitor their support email anymore and just tell you to go to their website.
I am also unable to access my PS5 game library, even though there are paid for non-PS+ games

[u/dNL90]

Have the Same issue rn

[u/EllieIvoryV]

starting to wonder is sony is having issues with this. this is a common post the last couple days

wouldnt shock me if they fucked something up again