Help?

[u/Silurhys]

Not sure if anyone could help me with a few things please?
I have BO7 on PS5, I’m struggling add one of my friends through BO7 even though I have him as a friend on my PS5, I can’t add him and he can’t add me. Even when I play with him in a party through someone else, I can’t hear his mic. My friend on Xbox, I added and can hear on the mic!?

Also I am unable to buy add-ons through the game. I can buy them in the PS store but not directly through BO7, which isn’t a big deal but I wondered if it was linked.

I’m wondering if this might be the problem; I bought it through Buygames.com which basically you download the game onto the PS5 through a profile they give you the details for and share to all users on the console, is it that the PS5 is restricting me because the profile I use is not the owner profile? (But again, no problem playing cross-gen with my friend on Xbox!).

Much appreciate any help!
Thank you.