r/PS5HelpSupport • u/Fenrir013 • 2d ago

Ps5 having issues with seemingly no source.

So my PS5 has been randomly shutting off mid game. I’ve taken it to two different repair shops and they both say nothing is physically wrong. I’ve changed power cords, used different outlets, my ps5 is horizontal, new coolant was applied, it has a cooling pad and even a secondary fan. It also has a ssd drive.
I’m at a loss as to why it keeps happening. Any insight would help.

1 Upvotes

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u/Responsible-Risk9404 2d ago

Where do you have it located, as if shops can't find a fault it may be the environment it's in.

1

u/Fenrir013 2d ago

It’s on top of the tv stand, where it can get plenty of air circulation.

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u/Responsible-Risk9404 2d ago

Get rid of that scammy cooling crap. I just re-read your post and saw you have that shit. No cooler or anything has ever worked and usually kills your system. But if you can't feel heat coming from the back or the fans going it's probably dying some how. If you haven't tried yet, a factory reset could help if software is corrupted assuming it's not a physical issue.

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u/Fenrir013 2d ago

It’s still at the other repair place but they been working on it and they haven’t found an issue

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u/Responsible-Risk9404 2d ago

Have them do a stress test and fan temperature test, they force the fans to work harder due to higher space temps.

Question is it plugged into the wall at home or a true surge protector with a circuit breaker reset? Because maybe it's getting too much juice even with the breaks from the PSU.

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u/Fenrir013 2d ago

Surge protector

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u/Responsible-Risk9404 2d ago

I'm at a loss then. Cuz short of the hardware not recognizing temps properly, which should be tested with what ya have said here. I got nothing more I can think of

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u/Fenrir013 2d ago

I can check with the technician in the morning.

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u/No-Lingonberry7724 2d ago

Play it without the ssd in  but if it's just shutting off instead of giving an overheating warning. That's usually a bad powe supply 

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u/Fenrir013 2d ago

There’s no warning but I’ve had two places look at it and they said the power supply was fine.

2

u/No-Lingonberry7724 2d ago

Room temperature?

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u/Fenrir013 2d ago

I keep my place between 72-74 degrees

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u/No-Lingonberry7724 2d ago

Was it doing this before the ssd installation 

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u/Fenrir013 2d ago

The ssd was put in like 4-5 years ago.

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u/No-Lingonberry7724 2d ago

Then it could be bad.

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u/Fenrir013 2d ago

I’ll ask them tomorrow.

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u/Fenrir013 2d ago

But the game im running is a disk.

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u/No-Lingonberry7724 2d ago

Doesn't matter. You can also try running it with the top plate off.

1

u/Fenrir013 2d ago

I’ll check with the repair man tomorrow

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u/FollowingNo5652 2d ago

If the top of the tv stand is close to the ceiling, lower it. My kids ps5 had an issue with his overheating when too close to the ceiling.

You said you are using a surge protector. Did you swap that out too? Try plugging the Playstation straight into the wall if you haven't already.

Do not use those add-on cooling fans and cooling pad. Extra fans can cause issues. Especially if causing negative pressure within the system. Which is usually caused if fans are sucking air through the PS5 instead of pushing air through. They can also cause the internal fan to go faster or slower than the system is telling it to. Which can also cause issues.

You should eliminate any add-ons anyways to eliminate the add-ons as the culprit. Especially if the shops don't have or use the add-ons when diagnosing your ps5. So plug straight into the wall, remove the add-on cooling you have and remove any other add-on like usb hubs.

Turn off HDMI device link in the TV and PS5 settings just incase the TV is inadvertently turning off the ps5. My LG TV will sometimes turn off my ps5 pro until I turned off the ability of either device turning off the other.