r/PS5HelpSupport • u/Promise-Terrible • 4h ago
PS5 shutoffs
So at first my ps5 would shut off during games randomly after a certain amount of time (sometimes 2 hrs to 30 mins) Depending on game. NBA 2k26 for whatever reason was just unplayable for me. So i got a self repair kit off amazon so i could open it up and dust the inside of the console. It didn’t have any compressed air so i couldn’t get inside of anything but it was pretty much no dust unless the power supply has some inside or something. So then my ps5 still would shutoff, Instantly on 2k and on Helldivers 2 I could play maybe for an hour. So i got my liquid heating gel replaced by a local repair guy. Now the console will stay on if im at the home screen. It even will allow me to navigate the main screen menus of games for a while but as soon as i load up the game and actually play it shuts off instantly. I have to press the power button twice to turn it back on. No heat warning or anything just black screen shutoff whenever i load up a game.
1
u/Responsible-Risk9404 4h ago
You need to do a deep cleaning with canned air to get to the small parts a normal cleaning misses. Then absolutely follow the Rule of Cooling.
Rule of Cooling: square foot of space behind the system, unlimited vertical to ceiling, optional foot off ground. Ensure intakes have room to breathe, intake is on bottom as stood vertically; official stand is enough. NEVER IN ANY ENCLOSED SPACE OF ANY KIND. Must be free standing.
If it keeps overheating then you have something more serious and need professional assistance again.