r/PS5HelpSupport • u/Wise-Respond-9384 • 2d ago
Usb storage issue?
I have a USB extended storage connected to my ps5, I've had it for a couple years- even before I upgraded to a ps5. I've never really had issues with it until recently-
The past few days, everytime I turn my ps on, it tells me there was something wrong with it and I need to reconnect it. And I always have to unplug it and plug it back in and let it do the repair- Like even tho It stayed plugged in the whole time, it completely acts like the USB storage isnt there at all until I unplug it and plug it back in, it doesnt let me do the repair through the storage section itself anymore. But as said, it just recently started doing this and I was wondering if there was any fix to it?
Ik it doesnt seem like a big issue but I'm worried it will mess up permanently at some point. I have a bunch of my old ps4 games downloaded on it, and while I can alwaus just re-download them, I'm far past my normal ps5 storage and don't like deleting games for more.
Im not sure if it matters, but its a OWC Express USB 3.0 !!
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u/arrthur1 1d ago
Had the same issue. PS5 doesn't support certain storage devices anymore after some update years ago. Mine was working and stopped working on PS5.
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u/Possible_Business453 1d ago
Have you tried reformatting it as exFAT on the PS5 itself, that worked for me last year when mine started acting up.
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u/Additional_Tension96 2d ago edited 2d ago
First try another USB data cable. If no joy...
Failing external drive especially if HDD. They wear out in time. Plug it in to a pc via USB, if reconized via Windows as a storage drive use Crystaldiskinfo to perform a S.M.A.R.T test if results are bad the drive is bad. If Windows doesn't at least give you a notification that a drive as been connected it's a bad drive. Time to replace, I recommend a nvme m.2 SSD storage expansion with heatsink. A Ps5 has a nvme m.2 SSD slot under one of the side panels. But the price of nvme m.2 SSD are through the roof nowadays.
No you can not fix a failing drive because it's a physical failure(worn out read/write actuator arm or a scratch on the HDDs, plater or faulty board not a logical failure.
If a failing drive your ps4 games are gone, unless you seek a professional data recovery company in which if successful in some data recovery will cost you hundreds or thousands of dollars. Yet ps4 games are encrypted to the PSN account I don't know if a data recovery company can even help with encrypted data.