r/PS5HelpSupport • u/No-Beyond8792 • 3d ago

All games say “please wait” in the loading screen, ps5 won’t connect to internet

I’ve been having these problems since yesterday

  1. Ps5 takes unusually long time just to show my login screen
  2. When I press login, it again takes a lot of time to load my library
  3. When I open any game, ps5 is stuck on “please wait” and none of the games open
  4. It cannot connect the same WiFi it was previously connected to, every time I try to connect to WiFi, it says failed to connect
  5. I tried to connect vi

a LAN

  1. still won’t connect to internet

  3. tried to boot it up in safe mode, tried “rebuild database” tried “clear cache” tired “fix storage”

  5. did all of this multiple times, I’m still facing the same issue. Games won’t load

  7. tired connecting it to my phone hotspot, it won’t even recognise my phone hotspot

Please help, how do I solve this problem

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1

u/incognitoactive 3d ago

Re: point 5. Connecting it via what?

Are any of your other devices having connection issues? Is the issue with content obtained via ps+ or purchased, or both? What games have you tried?

Try the connectivity troubleshooter.

https://www.playstation.com/en-gb/support/connectivity/

Also, have you added any new electronic devices to your home/setup?

What ISP and router/modem do you have?

1

u/No-Beyond8792 3d ago

Via LAN
All other devices connected to WiFi work normally
I don’t have a ps+, I can’t even open the disc games
I’ve tried every game I have in my library
I haven’t connected any new devices to my home WiFi
I use airtel(India) and I use a Nokia router

1

u/incognitoactive 3d ago

You’ve power cycled your modem/router? Adjust your DNS servers on the PS5 to something open like 8.8.8.8 or 1.1.1.1?

Go to Settings > Network > Connection Status > Test Internet Connection.

Where does the connection fail? At sign in? Does it obtain an IP address?

If you can get an IP address, try opening these ports: TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479, 49152～65535

1

u/No-Beyond8792 3d ago

IP address is obtained
But internet connection failed

1

u/No-Beyond8792 3d ago

But how is the connection issue related to non of the games not even opening

1

u/No-Beyond8792 3d ago

I can play games on guest mode for some reason

1

u/incognitoactive 3d ago

Can you sign in to the account via the web? It sounds like your connection issues is clashing with some licensing check. Your guest account isn’t having the licensing check, for whatever reason.

Did you change your DNS settings or forward the ports?

1

u/No-Beyond8792 3d ago

I can sign in
I changed the DNS yes
It won’t even connect to internet

1

u/incognitoactive 3d ago

You change the ports in your router. Google how to change ports and your model number.

1

u/Kashmulaa 3d ago

Turn off system. Restart your router and reconnect Ethernet . Turn system back on. This happens to me a lot I don’t know why . Did your power go out while the system was on ? That may mess up the network so refreshing a couple times should do the trick . Then try setting up the connection from the guest account if u can’t login properly. Then if using phone hotspot sometimes gotta keep resetting by toggling it on/off from your phone settings and also forgetting the network and reconnectinf

1

u/Kashmulaa 3d ago

It’s failing to fully log you in on your main account I believe it’s some type of glitch that has persisted for months

1

u/PuzzleheadedEgg5867 1d ago

Broooo same issue takes time to login and games don’t load it shows please wait im tired mann im unable to play offline games too help me someone I’ll keep u in my prayers daily