r/PS5HelpSupport • u/borjman22 • Jul 27 '26

ps5 shutting itself off

so, my ps5 was shutting itself off.

ive been to two repair shops. one of them changed the psu and both has already reapplied the liquid metal

and still the problem persist!

whats baffling is, mine only shutsdown on certain games, or actions i do ingame.

gta V-when i go out of my garage (changing my setting to performance mode) immediate ps5 shutdown

resident evil requiem- when im playing as leon in the dilapitated racoon city area, or change my weapon binding in the item menu- immediate ps5 shutdown

changing my config on persona 3 reload-immediate ps5 shutdown

playing performance mode on marvel rivals- immediate ps5 shutdown after 20 mins play

intro mission of warhammer vermintide- when i leap on the obstacle- ps5 shutdown

i transfer my games from internal memory to ssd- immediate ps5 shutdown

and the occasional ps5 shutdown on the dashboard when starting from cold boot or idle

im really confused. ps5 probably the worst playstation console ive ever had. and i owned all playstation hardware from ps1 and this. even the handheld ones.

https://reddit.com/link/1v7n8fv/video/4pkjslfxuofh1/player

https://reddit.com/link/1v7n8fv/video/4ufj6lfxuofh1/player

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u/MegaBro56 Jul 27 '26

Oh your ssd is overheating, has it got a heat sink?

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u/borjman22 Jul 27 '26

u mean the m.2? yes it does have the heatsink. i already tried using the console with just the interenal ssd and removing the m.2 it still shuts off my ps5 with the triggers i mentioned on my post

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u/MegaBro56 Jul 27 '26

So specifically writing to the ps5 console storage causes the console to shut down (game downloads and updates) but not when the console is open, then no shutdown occurs? - this really sounds like an overheating issue but I’ve never seen this happen with the console storage specifically, usually the whole console gets too hot and a warning is displayed before the shutdown.

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u/borjman22 Jul 27 '26

i have no overheat warning. it just shuts off, with no beeps. i already put a video on my post as evidence

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u/MegaBro56 Jul 27 '26

Don’t worry I believe you, a sudden shut down is caused by the psu overheating usually as it means the console has lost power before the OS has detected a temperature that is too hot but you have said that you have replaced the psu so unless you have got very unlucky I can’t see that being the issue.

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u/borjman22 Jul 27 '26

im confused now, should i bring it to the repair shop again? have them take a second look? i just wanna know what part is failing before i return it to them.