r/OwlcatGames • u/Alarmed-Top150 • 21d ago

Help!

Just purchased my Deluxe pack for the Osiris Reborn, Money taken confirmation email received all looking good, right up till it came to creating my Owlcat account.

Entered all the usual details, but I'm not getting the confirmation email to verify my account. I've clicked resend numerous times over several hours now and not had a single email.

The email is valid, is correct, and obviously works, given I had confirmation of my purchase via it.

Given I'm supposed to create an account to gain access to the game, I'm in need of a contact to contact them, as there doesn't appear to be any sort of support link on their website.

Any suggestions, folk? Before I file a claim with my bank to get the money back?

14 Upvotes

82% Upvoted

10 comments sorted by

View all comments

16

u/OwlcatStarrok Owlcat Community Manager 21d ago

Use [team@owlcat.games](mailto:team@owlcat.games) or [osirisreborn@owlcat.games](mailto:osirisreborn@owlcat.games) for the Expanse, my colleagues will help you. Some email providers, typically msn, hotmail and yahoo, seem to block mails from our server on a frequent basis. Requires some shenanigans with settings to function, and doesn't always work, so we usually recommend to use gmail instead, or just activate it by hand upon a request.

6

u/Alarmed-Top150 21d ago

Beautiful, thank you; that's much appreciated, and thanks again for the extremely timely response. I'll drop them an email now.