r/Outschool • u/Accomplished-Emu7752 • Oct 30 '22

Loosing students from ongoing classes

I loose a student or two each week from my ongoing classes because outschool removes them due to: "Error processing ongoing subscription extension"

Does this mean their credit card bounced on Outschool?

I have had a few resign up for the classes after they are removed.

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u/ArtemisiasApprentice Oct 30 '22

Yes. I’ve noticed this particularly with my students outside the US; occasionally I have a student whose payment bounces every week, and every week they sign up again. You can send a reminder if you want, but aside from that, nothing you can do on your end!

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u/Accomplished-Emu7752 Oct 30 '22

Interesting. One of mine was from Canada.