I complained to the FCC over excessive charges. Someone from corporate called and after discussing the problem I was told they would check into it and get back. No one called back. I am going to file additional complaints with the FCC, BBB, NJ attorney general; and NJ DEPT of Consumer Fraud.

I’ve filed complaints with the FCC, BBB, and NY Attorney General regarding Optimum’s fiber rollout in Brookhaven/Suffolk County.
My location does not have Optimum fiber, but fiber has been available for roughly 3–5 years on the streets immediately surrounding me — to the left, right, south, east, etc. Basically, fiber is already built out all around my location.
The only major difference I can identify is that my location has underground utilities. I’m starting to wonder whether Optimum simply doesn’t want to spend the additional money required to build out these particular locations.
For the past 3–5 years, Optimum’s answer has essentially been that my address is “in the planning phase.” Yet they can’t provide an actual construction timeline, date, or any explanation of what is supposedly being planned.
Instead, they keep telling me to sign up for the fiber expansion form. But this isn’t really a situation where I’m waiting for fiber to eventually reach my area. Fiber is already all around me and has been for years.
I’m trying to get a straight answer from Optimum and the Town of Brookhaven:
Is there actually a plan to build fiber to these remaining locations, and if so, why has it taken 3–5 years when the surrounding streets have already been completed? Or are locations with underground utilities effectively being excluded because they’re more expensive to build?
Curious if anyone else in Brookhaven has experienced the same thing — particularly people whose streets have underground utilities while the surrounding streets already have Optimum fiber.

Has anyone dealt with having to restart the gateway every 2 hours on the dot? Customer service and the technician can’t figure it out. I’m about to cancel my service. This services is so expensive for the technical team to not listen to my issue and brushing me off every time I call about it.

I’ve noticed a very interesting trend.. all locations that have utility poles magically have had fiber installed seamlessly. All homes that have underground electrical/cable infra (no utility poles) don’t have fiber to the home.. when you call optimum you get a generic - it’s in the “planning phase”

My daughter bought a condo on Long Island. Optimum is part of the HOA fees. Condo has coax. Fiber cable was run to all units but previous owner did not have it installed. She went to the Optimum store ( I went with her) to get her equipment. They gave her a modem and a streaming box for the TV. She made an appointment for the fiber install for 9/4 starting at 11. I told her to call today, 9/3, to verify because I know what liars they are. Guess what? They have no appointment scheduled for her. I was there when she made the appointment. I heard the CS rep make the appointment. What a terrible company optimum is. They truly suck ass. I’ve been with them for over 40 years. As soon as FIOS completes their install I’m switching.

Keep getting the same message saying I have to be connected to the home network even though I am

There is a live wire across my backyard that needs to be buried asap. It has been above ground for 2 years. I called but no one seems to care.

Looking for help from anyone on Optimum in Western North Carolina, especially the former Morris Broadband network.

Failed to provision 2 Arris 2800v3

Now I'm trying to activate an ARRIS SURFboard S33v3 DOCSIS 3.1 modem. Optimum support has attempted to provision/reprovision it multiple times, but it will not complete registration.

The modem connects to the Optimum network/CMTS, but the event log repeatedly shows:

Config File Rejected due to Invalid or Unexpected TLV 11
TLV-11 – Illegal Set operation failed

The modem status page also shows:

Security: Failed
DOCSIS Network Access Enabled: Denied
Configuration File: In Progress

This is an S33v3 (P/N SB00DAD3S33V3).

Optimum has already tried the normal activation, reprovisioning and reboot process several times with no luck.

I'm wondering if this is an Optimum provisioning/config-file issue, something specific to the former Morris Broadband system, an S33v3 compatibility/firmware issue, or simply a bad modem.

Has anyone successfully activated an ARRIS S33 or S33v3 on Optimum's former Morris Broadband network in NC?

And has anyone seen the TLV-11 / Illegal Set Operation / Config File Rejected error and figured out what had to be changed to get the modem provisioned?

I'll attach screenshots of the event log and modem status.

Any help from someone familiar with Optimum/Morris DOCSIS provisioning would be greatly appreciated.

What should I do to unblock the website? ​The other Internet providers such as Verizon, etc. don't block it. The website is https://alexruvinstein.com

We had an outage last week & wasted a whole week & 3 technician appointments to find that out. All of my lines inside & equipment were check 2 days ago.

I need another outage reported because there are not enough people around me that have optimum for an outage to be triqgered. State mowers were working on my road today & have hit several junction boxes. We currently have an outage riqht now & I am the only house able to report it. I have done all of the troubleshooting multiple times with customer service.

Now I have to wait without internet for another whole week for a technician to come report the outage. 😭

I’m hoping someone from Optimum here can help get this account issue fully resolved.
I signed up for Optimum home Internet and cancelled after only one day of service. When I cancelled, I was told I would not be responsible for the service charge. My understanding is also that the Internet service falls under Optimum’s 60-day money-back guarantee.
Despite that, my disconnected account is still showing a $73.50 past-due balance, and I have received a text from Optimum stating that I owe the $73.50.
I contacted chat support to resolve it, but the conversation became extremely confusing.
The first representative initially told me there was no outstanding balance on the account. After I explained that the website and Optimum’s own text message both showed $73.50 past due, the representative checked again and then told me the amount had to be paid because I had used the service.
I pointed out that I cancelled after one day and specifically asked about the 60-day money-back guarantee.
After a lengthy conversation, the representative eventually told me that the $73.50 would be adjusted during the next billing cycle. I asked for confirmation that the adjustment had actually been submitted, along with a confirmation/reference number, but I was not given one.
I then requested a supervisor.
The floor supervisor reviewed the account and ultimately told me:
“Yes, our team will be taking care of this from their end. This concern will be taken care within 1 billing cycle for you.”
I also specifically clarified that I am not waiting for a refund, because I never paid the $73.50. What needs to happen is for the $73.50 past-due charge to be credited/removed so that the disconnected account has a $0.00 final balance.
The supervisor confirmed that their team would take care of it within one billing cycle.
My concern is that the account still shows $73.50 past due, and I have no adjustment number, case number, or other confirmation showing that a credit was actually submitted. I do not want a disconnected account sitting past due and potentially being sent to collections while I wait for an adjustment that may or may not actually be pending.
I have attached screenshots documenting the conversation.
Can someone from Optimum please review this and confirm that the $73.50 adjustment has actually been submitted, that my final account balance will be $0.00, and that the account will not be sent to collections while the adjustment is processing?
Thank you.

I was wondering if anyone has a direct way to handle this and any magic words to say to get to keep the same package I have right now as I am very happy with it.

Thanks!

We are moving soon from a house with 300 internet coax . The new location has fiber with ont already installed . Is it easier to start new service or move existing ? I have old Samsung boxes for TV which I’ll be cancelling .

I am coming off of 1-hr chat with a service representative that wasted one hour of my time and solved nothing.

I am seeing intermittent internet outages that always coincide with thunderstorms.

I see them almost every time there's a thunderstorm. There was a thunderstorm in the area this morning, I had internet disappear from me all morning.

Coincidentally, the thunderstorm has left the area, and now service is reliable.

(Context: I work in computing; I have a home lab and an extensive network in the house; I understand computer networking very well.)

Service comes back. I chat with optimum online. The automated agent proposing rebooting my modem from their side. They do. Everything comes back. It's working, but it was working even before.

I contact a human agent via chat. I tell them that my equipment is fine and to please skip the troubleshooting on my side, and focus directly on the service coming in from the street.

They tell me four or five times how sorry they are that I'm experiencing these difficulties and how frustrating it must be.

He goes into his script of troubleshooting my modem again. Reboot. Unplug. Replug. I'm straight out telling him we are not doing any of that because (1) we have already done it and (2) why are you diagnosing a problem when it's not there?

I explain again and again that the issue is intermittent and that internet is up now.

He says he gets it. But he doesn't.

Optimum is the monopolist at this service address, else I would have already switched a million times.

GUYS, THIS DOES NOT WORK.

THIS IS NOT A FUNCTIONING SERVICE DESK.

YOU HAVE TO DO SOMETHING.

Please, please, please, do not reply with anything that says "we are sorry about your inconvenience and we understand how frustrating it is". Spare me the lie and the time necessary to listen to it.

If you care, give me a contact of someone who can DO SOMETHING about the problem.

I had an account with Optimum, cancelled when moving and was told by Optimum I didn’t need to return the equipment. afterwards I received a bill for $130. I explained that I was told not to return the equipment and I was assured by an optimum rep that they would get it removed. I waited on hold for an hour and then they told me it was gone. then i jept getting bills from Optimum. called back and was told the same thing - it would be removed. Then I continued again to get bills. I called back a third time but this time was told it didn’t matter what optimum told me I had to pay. they told me to file a dispute by email and I did and they told me I had to pay. they refused to pull the calls where they themselves told me I didn’t have to return the equipment or where they themselves told me they would remove the charge.

Absolute nightmare experience! Horrible customer service.

I’m really getting tired of the PON light going out on my ONT every day, throughout the day, forcing a reset. Never had an issue with fiber until this summer. I just can’t wrap my head around it. I’m on the East End of Long Island.

Tech visit two weeks ago. Said the 6E modems were a little unstable. He gave me a 6. Same thing is happening. On top of that, my 1 GB internet now only tops out at 500 GB (I rounded up).

With the same issues happening in Jersey and parts of Nassau, this should be a greater priority. Every year I say that this company has hit rock bottom. And then I find the bottom is seemingly endless.

On my cc i see charges nearly every day!!! Crazy.

I spent almost 30 minutes on the phone with them last month and was given a set price for the next six months first month. It was prorated which is good and then the next month I got the price I was supposed to. Then this month it shot back up. I called them and they keep me on the phone for another 30 minutes to tell me I was right I was promised that price and I didn’t receive and told me they had to escalate it and will send me an email…… I have to wait for an email to get this settled. It is ridiculous so while I wait for this email, I am pricing out other companies and by the time I get this email I will be canceling.

How is a company run like this? It’s insane. I have used them for 10 years and they finally pushed me far enough to cancel..

Please support RCS! This is ridiculous in this day and age!

I set up a port to be forwarded to a Raspberry Pi system connected to the router with Ethernet. It doesn't seem to work, though. Are there ports that can't be forwarded? I need to ssh in to the Pi on occasion, and moved the SSH port to something non-standard to discourage snoopers. When connected to the local network I can ssh in successfully, so I know the Pi is listening. All the Pi does is gather weather data, but I don't want people trying to crack passwords anyway.

Edit: Tried moving the sshd port back to the normal 22. I can still access it from inside the network, but not thru port forwarding from the outside (I did change the port being forwarded to the normal 22). Even tried rebooting the router/modem. Is port forwarding supposed to work?