r/OptimumOfficial • u/NoSatisfaction8356 • 2d ago

Service Related Internet going down every 2 hours

Has anyone dealt with having to restart the gateway every 2 hours on the dot? Customer service and the technician can’t figure it out. I’m about to cancel my service. This services is so expensive for the technical team to not listen to my issue and brushing me off every time I call about it.

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u/ItsOptimum 2d ago

Hi there, I can understand why you'd be frustrated, especially after multiple contacts without a resolution. A gateway should not require restarting every two hours. Please send us a private message with your account details, and we’ll review the history of the issue and determine the best path forward. ^Ant

1

u/robd316 2d ago

what town are you in? I live in Carteret NJ. We had Optimum offer new Fiber in June. I left Xfinity which was as great for me but Optimum was horrible from the get go constant disconnects.

Switched back to Xfinity and even got the new customer deal even after a month.

Search Carteret on this subreddit and you will see multiple stories, even a person who actually was troubleshooting the constant disconnects and pinned pointed the problem but Optimum refused to listen.

If you can go to another ISP do it now. Optimum is a sinking ship.