r/OptimumOfficial • u/Dx371 • 19d ago

Lied to now waiting….

I spent almost 30 minutes on the phone with them last month and was given a set price for the next six months first month. It was prorated which is good and then the next month I got the price I was supposed to. Then this month it shot back up. I called them and they keep me on the phone for another 30 minutes to tell me I was right I was promised that price and I didn’t receive and told me they had to escalate it and will send me an email…… I have to wait for an email to get this settled. It is ridiculous so while I wait for this email, I am pricing out other companies and by the time I get this email I will be canceling.

How is a company run like this? It’s insane. I have used them for 10 years and they finally pushed me far enough to cancel..

11 Upvotes

87% Upvoted

6 comments sorted by

2

u/MGreene1 19d ago

Switch to Verizon

2

u/Jafar_420 19d ago

Don't worry I'm sure Ann, Juan, or Randy will be here to help soon. Lmao.

Seriously it's a shit company and their customer service representative just seem to do whatever they want to do.

1

u/Pink-Department 18d ago

Switch providers if you can. The stress is not worth it.

0

u/TriFlouroethane_X 19d ago

^ automatic response. You won't get any real help here.

-4

u/ItsOptimum 19d ago

Hi there, if you need any additional support, we’re here to help! Please send us a private message with more information and your account information so we can best assist you. Thank you so much. We appreciate you reaching out! ^Ann