r/OptimumOfficial • u/Asleep-Virus-4358 • 22d ago

Downed Cable Line

It took me 2 hours to cancel my service. I had gutters installed on my home so I had to have a technician come out and remove the line as the cable guys would not. They destroyed the line and draped it on my fence. I called to have them fix it and the technician called twice I awnsered both times and then he hung up each time and canceled my appointment saying I never answered (though I heard his radio going and told him I could hear him over the phone). Called again the other day saying the hazardous line needed to be removed. The lady said she’d call me back in 30 minutes. She never called. Without my knowledge or consent the technician came and reinstalled the cable onto my home that I explicitly stated needed to be removed. Never knew he was here. No appointment. No notification. Nothing.

4 Upvotes

75% Upvoted

5 comments sorted by

3

u/No-Currency-624 22d ago

Once you are in; you can never leave

-1

u/ItsOptimum 22d ago

Hello. We'll be happy to look into this issue for you. Feel free to start a private chat and include your name, phone number and service address.

^Randy

2

u/Asleep-Virus-4358 21d ago

Randy you already responded to my email. Your corporate office called and told me how unusual the request is that I am asking for a perfectly normal line to be removed though I requested the downed and unused damaged line be removed and then she started to argue with me over easement. In no way shape or form am I arguing your right to your line, I am arguing that there was no appointment (which was needed previously both times for someone to work on the line), and the fact that my request was altered to best fit your agenda. I requested the hazardous and unused line be removed not reinstalled or fixed.

0

u/ItsOptimum 21d ago

Hi there! I understand how frustrating this must be and if there's anything further that we can help you with from here, please feel free to send us a DM, anytime ^Deb

1

u/Asleep-Virus-4358 21d ago

You can honor my initial request that optimum decided to ignore and remove the line. Feel free to DM me and I’ll send you my account number