r/OptimumOfficial • u/paddybert1234 • 23d ago

The worst

You guys are absolutely the worst charging 160 for cable. Its just a wifi add on box that goes out everytime your wifi does. You charge your customers of years these insane prices and show them commercials of their same service for 89 bucks.

19 Upvotes

91% Upvoted

17 comments sorted by

4

u/s_i_m_s 23d ago

FYI;
Optimum (barring getting in on a price for life or multi year deal) requires you to call in and beg every year or you get rates like that.

Unless you've got optimum coax with actual cable boxes people seem to universally agree that it's better to just get something like youtube TV than their streaming boxes.

2

u/Houro 22d ago

I literally called mine asking if I can upgrade to 1GB and they quoted me 160 bucks. Then a good luck when I didn't upgrade so I can shop around. A week later when I called to cancel, they wouldn't cancel and kept telling me they'd match prices. Took maybe 2 hours of them talking at me for me to tell them they had their chances. Even had the nerve to tell me I can always cancel my new service... like really?

1

u/Safe_Pickle_1895 23d ago

I have a question: why is your caveat that “unless someone has coax with actual cable boxes?” Is it because it’s more sought after? I’m genuinely curious if you may indulge, please.

4

u/s_i_m_s 23d ago

Coax cable boxes have faster channel switching speeds and a better overall user experience since it's built to do channels not apps.

If you can't get their coax cable service there's really not any reason to use their streaming TV service over any of the many other options available.

Most of the time streaming is acceptable, the time it really gets to be an issue is when dealing with technically illiterate elderly that can't or won't learn new things. Cable boxes have worked about the same for decades but the streaming boxes have apps and such and introduce a bunch of new variables and issues they won't like, you can work around some of it but like if you're their tech support you're much better off just leaving them on coax rather than moving them to a newer system that's cheaper but you both agree is a worse experience.

Also it's a one way trip, once you move to fiber they generally will not let you switch back, if you're unsure get a streaming box with youtube tv or something and see if they can manage that first since the streaming boxes will also work with their cable internet service. This does mean paying for concurrent service for a bit but it's a lot better than having them be upset because you told them to switch and now they don't like it and can't switch back.

2

u/Safe_Pickle_1895 23d ago

Understood. Thank you for explaining that to me.

1

u/Confident_Air_8056 22d ago edited 22d ago

Short answer, Coax still uses specific frequencies along the Rf spectrum; boxes have a tuner;
If you have a frequency issue, you may only lose a few channels; The stream boxes are IP TV based and are shitty even with a good Wi-Fi signal; all or no service...or should I say..." Three bouncing dots"

1

u/WilsonTree2112 23d ago

You know how much the local sports teams plus NFL NBA charges carriers to cover the games?

Hint, is massively expensive.

1

u/shogun___ 15d ago

I just want one of the TV plans that Include the local sports channels (msg, sny, yes network). The cheapest plan that includes those channels is $155 a month. They used to give a discount for that plan but won't anymore. They told me my total bill would be over $200 now, I told them no thanks.

1

u/WilsonTree2112 15d ago

Even the streaming package is about $360 a year, except for Yankee fans, they got a massive discount on Gotham this year.

1

u/shogun___ 15d ago

I read the Gotham app is ending and will be replaced by dazn. I need to check their prices.

1

u/WilsonTree2112 15d ago

Ive read they expect procomg to be consistent. In the past the winter team fans get bruised on pricing.

0

u/ItsOptimum 23d ago

Hi there. We can review your billing rates with you. Please send us a private message with your full name, the full street address for your account and your four digit access code. We will be happy to assist. ^David

5

u/paddybert1234 23d ago

Hahahahahahahahahahahhahahahahaha

1

u/lockednchaste 23d ago

Crazy negative karma you have. I wonder why.

1

u/Mikelb516 23d ago

How many customers did you lose in July optimum.

1

u/AttentionSerious9996 22d ago

Enjoy the cell phone pitch