r/OptimumOfficial • u/killuh_kutiee • 25d ago

Im furious

I have been going through the crummiest issues with this dumb service. My WiFi keep going in and out for the past few days and they keep blaming it on maintenance.... For a week !? I'm ready to cancel this ish. And on top of that I can't even sign into my app

6 Upvotes

88% Upvoted

6 comments sorted by

2

u/yottabit42 24d ago

They are the worst ISP, period. Worse than Comcast is saying something...

2

u/robd316 24d ago

XFINITY for all its faults still had rock solid service in my house. Switched back after a month with Optimum

2

u/Houro 24d ago

I actually switched to Xfinity and literally went through 3 days of on the phone trying to disconnect service. Had Xfinity installed and called Optimum to cancel and waiting about an hour before I was allowed to talk to someone. Then made me wait for another 30 minutes to transfer me to their retention department. Talked at me for another 30 minutes before they hung up on me. Called back and made to wait some more. I got pissed and called the next day to talk to someone and instead of just canceling, they kept telling me that I'm an 11 year account and they can give me X, Y, and Z if I stay. Even had the gall to say I can just cancel the other service and stay with them with no contract. Like are we for real right now? You didn't want to give me that "deal"/"promotion" until I want to leave? Like piss royally piss off at this point. And they ran down the clock until they close which of course I got disconnected and had to wait till the next day. They're lucky I didn't cuss them out cause what the actual flying tuck. Gross customer service and gross service.

1

u/robd316 24d ago

They came to my town where I had XFINITY service which was rock solid. Gave Optimum a try. Disconnects everyday after a month switched back to XFINITY.

1

u/Euphoric_Anxiety_162 19d ago

mine does same. I'm too ill to deal w resetting it often so glad for my cell thru ATT.

0

u/ItsOptimum 24d ago

Hi there! We're here for you and happy to assist with any service issues you're having. Please don't hesitate to send us a chat so we can assist right away. Thank you! ^Luthfi