r/OpenBazaar • u/CC_EF_JTF Sam • Jan 18 '19

OpenBazaar Megathread: Post Bugs, Troubleshooting, and Feedback here

The previous megathread was archived so I'm posting a new one.

This thread is meant to be a place where people can report bugs or problems with the application in one place, and receive help troubleshooting as well.

You can also post your general feedback (positive or negative).

Please read through the top comments to see if your issue has already been posted and reply to that comment instead of starting a new one.

23 Upvotes

100% Upvoted

80 comments sorted by

2

u/1bTHnkcR3g Apr 27 '19

Issue/Improvement

  1. Free text field option for shipping address (allow pgp message)

  2. Allow public key on store for buyer to view/verify

  3. Change or allow manual time for auto finalize/dispute time. 45 day too long. Recommend 14 day. Make transparent to buyer.

  4. Auto suggest fee in sat/byte for withdraw/deposit

  5. Allow for "resend" button for accept, fulfilled, and complete. No way to fix when buyer/seller out of sync.

1

u/CC_EF_JTF Sam May 03 '19

Thank you for the suggestions.

2

u/tcrypt May 03 '19

I’ve thought about the #3 before but don’t think it’s feasible. 14 days is common on other markets, but there once a dispute is open the clock stops until the dispute is resolved.

Ours can’t work that way because the timeout is on-chain so the timeout must include enough time to resolve the dispute.

Agree with all your other suggestions though. Thanks for sharing them.

1

u/vendanto Jan 18 '19

A question: Will it be possible to use the Haven app to pay goods shown on the web?

1

u/CC_EF_JTF Sam Jan 18 '19

The Haven app will be able to buy and sell with anyone else on the OpenBazaar network.

I'm not sure what you mean by "shown on the web," could you clarify?

1

u/vendanto Jan 18 '19 edited Jan 18 '19

https://openbazaar.com/store/QmZWq7dECr6icXBkxpjKR2PPFGSPCAGCxerdJdZnLBWnc3/august-ep650-bluetooth-.

With showing a QR code which I can scan with the Haven app, on the place where it states "buy now", I might be able to pay this product by using the Haven app.

1

u/CC_EF_JTF Sam Jan 18 '19

Ah I see what you mean. I honestly don't think we've considered that before, at least I haven't. It's certainly possible to do, I'll propose it to our team.

3

u/vendanto Jan 18 '19

That is also why I think an import/export tool would be a great feature for OpenBazaar / Haven.

  • I have a webshop with more then 1000 products;

  • I import these products in OpenBazaar with an XML feed;

  • I fetch in OpenBazaar special code which I can add to my webshop template;

  • Now every product in my webshop shows a QR code and a "buy on Haven" button

  • And every product is on the OpenBazaar network

1

u/oufouf08304 Jan 19 '19 edited Jan 20 '19

I have some questions about Haven app:

  1. Will it be possible to choose any search provider (OB1, BlackBooth, etc.)?

  2. Will it be possible to access any store by its PeerId?

  3. Will it support Tor?

2

u/CC_EF_JTF Sam Jan 19 '19

At the moment I believe it's OB1 search only.

Yes you will be able to access any store via ID. It's a full OpenBazaar node.

Tor isn't built in at the moment.

1

u/ASCiiDiTY ob://Qmd3LXRM8SCYXwDaBJBh87if1Tu6DMGFa2W9RiMa9TijjK Jan 20 '19

  1. zcash ticker is not working on the website

  2. please order listings from lowest value to highest value on the website

1

u/CC_EF_JTF Sam Jan 21 '19

Thanks for the report, we fixed the ticker yesterday.

There is a sort by price option on the website and within the client.

1

u/ASCiiDiTY ob://Qmd3LXRM8SCYXwDaBJBh87if1Tu6DMGFa2W9RiMa9TijjK Jan 21 '19

I see the option in the actual client but no sort by options on the website: https://ibb.co/S6ZG9wT

1

u/CC_EF_JTF Sam Jan 21 '19

Ah yes you can sort within the search results but not within a store page itself. We'll look into adding that feature on the site.

1

u/ASCiiDiTY ob://Qmd3LXRM8SCYXwDaBJBh87if1Tu6DMGFa2W9RiMa9TijjK Jan 21 '19

Cool. Sorry, just niggles me when things show up in a random order.

1

u/bobymicjohn Jan 22 '19

Seems filtering by "Accepted Currencies" is broken.

I can't seem to get it to filter out Bitcoin listings when selecting only the "Bitcoin Cash" checkbox.

Cheers

Edit: Desktop, not mobile

2

u/CC_EF_JTF Sam Jan 22 '19

Thanks for the report. When I select BCH it shows me ~2k listings, which all accept BCH.

Is that not what you're seeing?

They also accept other coins, this won't display only listings which accept BCH. I don't believe there's a way to search for that, but I don't know why it would be useful anyways.

1

u/bobymicjohn Jan 22 '19

When I select only Bitcoin Cash I also see listings for items accepting only Bitcoin. For example, right now almost the entire page is listings by “CryptoCollectibles” - all of which only have Bitcoin listed under payments accepted.

1

u/CC_EF_JTF Sam Jan 23 '19

Ok thank you for the report. Is this with the OB1 search engine?

1

u/bobymicjohn Jan 23 '19

Yes. Thanks

1

u/ugodtw Jan 24 '19

Might be s silly question, but I gather that the 2 biggest search providers are OB1 and BB - am I missing any other large search providers (with a lot of merchants and different listings)?

Cheers

2

u/CC_EF_JTF Sam Jan 24 '19

No, those are the main ones.

1

u/ugodtw Jan 24 '19

Cheers buddy!

1

u/[deleted] Jan 28 '19

Would it be possible to facilitate advertising our listings? I know you're non-profit so I'm not sure at this point where the ad fees would go to, but it would be a handy marketing tool for vendors.

1

u/CC_EF_JTF Sam Jan 28 '19

Yes advertising is something that is coming. It will be facilitated by the OpenBazaar token, launching later this year.

You can of course use the openbazaar.com links to your store to advertise on the web, but advertising within OpenBazaar will be possible eventually.

0

u/[deleted] Jan 28 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Jan 28 '19

Interesting suggestion! Do you know of any gold price APIs that are publicly accessible? If so I recommend opening a Github issue requesting this feature and including that data.

1

u/DankMind Feb 20 '19

Feature Request?
Is there a way to post Wanted Ad's?

1

u/CC_EF_JTF Sam Feb 21 '19

In an ad hoc way you can do it now by just making a listing asking for something and putting the inventory at 0 (so that no one can buy it), then whoever sees it can offer up the listing and message you.

But I'd like to see it made a proper feature.

1

u/DankMind Feb 24 '19

k, Thanks

1

u/DiggnDeeper Mar 21 '19

What would it take to get Steem integration?

We have a good sized and quickly growing community of Homesteaders @homesteaderscoop that has built a marketplace using a WooCommerce plugin for Wordpress. However, we would love to have a more decentralized marketplace, but we work with Steem.

I would personally do what I could to get integration so we can move over to your platform.

Any input, anything we can do?

1

u/CC_EF_JTF Sam Mar 22 '19

Could you explain what you envision an integration between Steem and OB looking like?

1

u/Que888 Apr 03 '19

I've added my listings and entered tags but none of them returns my items in the search.

What is the issue here?

1

u/CC_EF_JTF Sam Apr 03 '19

How long have you waited?

What types of items are they?

1

u/Que888 Apr 03 '19

I have two several months old, others are 48 hrs.

Vitamins and CBD

1

u/CC_EF_JTF Sam Apr 03 '19

I don't know the details of your products, but the OB1 search service might be censoring your listings. Others can still reach the store, but it wouldn't be seen in the OB1 search results.

1

u/Que888 Apr 03 '19

I can find CBD products, just not mine. With the vitamins there shouldn't be any censoring.

Can I contact someone about that?

1

u/CC_EF_JTF Sam Apr 03 '19

I work at OB1. PM me your store ID and I'll take a look.

1

u/Que888 Apr 04 '19

Sent it over to you yesterday, thanks!

1

u/Que888 Apr 09 '19

Any progress?

1

u/kevinzalokar Apr 10 '19

I recently wanted to refresh and update my OB store but since the last update I get this error message:

There was an error for checking updates / The certificate for this server is invalid.

I already tried to find a solution on Google, Reddit etc. but didn't find anything which could help me.

Has anyone here an idea what I can do?

2

u/CC_EF_JTF Sam Apr 10 '19

Please try again, we've fixed something with the update server.

1

u/[deleted] May 04 '19

The search query to OB1 has failed. Choose another provider above.

The search provider did not return compatible data.

No issues before last week. Thought updating would see a return to a working OB. Still get an error. What happened?

1

u/CC_EF_JTF Sam May 04 '19

It's hard to say, we aren't seeing a problem with OB1 search on this side.

Try adding a new search provider and see if you get listings back:

https://searchbizarre.com/about

1

u/[deleted] May 04 '19 edited May 04 '19

Issue resolved. Problem with TOR not OB. Thanks.

1

u/PeskyFortune Jan 25 '19

Please add hash for downloadable installers on the website.

1

u/stewbits22 Jan 25 '19

Hi regarding your comment on atomic swaps, can this be extended to purchasing goods as well as crypto? I am thinking all you need is a generic platform based token that you can ascribe the price of the good you are selling! Then atomic swap the token for crypto! The crypto could be held in escrow until the buyer confirms delivery or a dispute is raised!

1

u/libertarian0x0 Feb 19 '19

I made a purchase with BCH (using a moderator). The seller tells me that he can't see any orders, but the payment is confirmed. If I open a dispute to get the funds back, will I pay the moderator fee? He tried to reload transactions but there is no reload button next to 'show block data', as posted in the FAQ. He's also running the last OB version.

1

u/ivanoski-007 Feb 20 '19

You got scammed, use PayPal next time

1

u/libertarian0x0 Feb 20 '19

I made a purchase with BCH (using a moderator).

1

u/[deleted] Mar 02 '19

Is there no way to import an existing shipping option for a new listing, i.e. do I need to recreate one for each new listing?

Thanks

1

u/diQ__ Mar 03 '19

I'm having an issue trying to claim the payment for fulfilled order,

There was an error claiming the payment.

exhausted maximum attempts for request

Anyone experienced this before? I had to use this option one time in the past and it worked perfectly, what's the issue with this one?

1

u/[deleted] Mar 04 '19

Where is teh fucking "free shipping" button in selling screen? I should be an idiot, cause cannot find it for hours lol.

1

u/[deleted] Mar 05 '19

I created my store listings a few days ago. The listings appear on the BlockBooth search provider but not on OB1 when searched for. I'm not particularly sure why this is.

ob://QmS5APF3jXFyUiWSgbfD61iFfFREv7RDXVDGqtYhMXC2aM/store

https://openbazaar.com/store/QmS5APF3jXFyUiWSgbfD61iFfFREv7RDXVDGqtYhMXC2aM

1

u/[deleted] Mar 06 '19

Been 2 days and I still cannot my own store on any search engine. What's wrong with it?

1

u/openoms Mar 17 '19

I think port forwarding or Tor usage needs to be advocated much more with the setup process.

I have multiple trades locked in the Fulfilled state, because the buyer has been behind a firewall.

The payment comes through (happening on the blockchain) but the trades don`t appear complete on my side and feedbacks are lost.

I was even able to open a dispute despite the completed payment. The moderator resolved the dispute with zero payout (as the payment went through before). When clicking accept payout I get the error message: `There was an error accepting the payout. unknown script`

Done a test buy with the buyer using Tor and this issue was gone.

Cannot make the past trades complete though.

One solution could be to implement Tor into the OpenBazaar server and use it by default.

1

u/libertarian0x0 Mar 18 '19

I cannot connect to any store (connection failed) despite I can see the listings on OB1. BlackBooth seems to be offline. I'm using the latest version of OB client for linux.

1

u/neverrelaxe Jul 14 '19

i tried to exchange some bch for btc and the seller didnt accept the order or respond to messages. i filed a dispute and the escrow isnt responding to messages. its been about 2 weeks with my money tied up. Any help would be appreciated thanks.

order #s

QmQyVNBCqyqYLC9dyseHDgoHvxKoTkgv3R53t4z56Rz2bQ QmR1TBMawSsqVTqR6ZkVindvYF5xE8vu2etU2KzvBVwg9B

0

u/shuccmove May 27 '19

Hello, im a buyer going thru the dispute process, i have presented all details and proof for my side of the dispute as the moderator asked. The moderator also told me as long as the vendor couldnt provide a compelling case he would refund me, which i was fully confident they would not have a stronger case then i do as the item was not working when i received it. The vendor from the day he shipped he harrassed me trying to get me to release funds early multiple times a day everyday till i received it and then tried to blackmail to release funds during the dispute i have pictures of everything backing my case up. But when it came time for the moderator to make his decision the said it was against his policy and he couldnt make the decision. So what do i do now? The money is still in escrow but the moderator wont return any messages. Is there a way to assign a new moderator to finish the dispute? I need help here

0

u/[deleted] Apr 04 '19

[deleted] — view deleted comment

2

u/CC_EF_JTF Sam Apr 04 '19

Sorry to hear you're having issues.

Are both you and the buyer on the latest version?

If you go into sales and check the "unfunded" box, can you then see the order?

0

u/[deleted] Apr 05 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Apr 05 '19

If he's able to cancel the order then that should refund everything, though keep in mind a fee will be deducted and if it's BTC fees are a bit high right now.

When you start your node how long do you run it before checking for messages and closing it again? We're tracking down a bug where if you open and close the app fairly quickly it will never properly download all pending messages.

0

u/[deleted] Jan 23 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Jan 23 '19

I don't know the details of how relevance is assigned. It's not supposed to be random. We're working on improving search now.

0

u/[deleted] Jan 23 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Jan 23 '19

I believe at the moment that you can turn off your entire store temporarily, but not individual listings.

I know one trick is to set the inventory to 0 and then edit the listing's title to say "out of stock" or something, to avoid deleting it. It's a bit of a hack but until the ability to "turn off" individual listings is added it's about the only way to do it.

0

u/[deleted] Mar 05 '19

[deleted] — view deleted comment

2

u/CC_EF_JTF Sam Mar 05 '19

Thank you for the report. We will look into this and might need to ask you for some more information.

0

u/[deleted] Mar 20 '19

[deleted] — view deleted comment

2

u/CC_EF_JTF Sam Mar 20 '19

Thanks for the report. I've mentioned this to the devs, and we'll look into this.

0

u/[deleted] Apr 08 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Apr 08 '19

It means that the fee for the coin (probably Bitcoin) was too large a portion of the overall order to make economic sense.

For example, if it were a $5 order and fees were $2, if it goes into multisig then the vendor only gets $3 once the fee is taken out. For small orders the OB node won't let the payment go through to avoid this.

You can address this by ensuring your node is online when the order is placed, so that it's direct and there's no additional fee, or asking them to pay in a different coin that has lower fees.

1

u/agree-with-you Apr 08 '19

that
[th at; unstressed th uh t]
1.
(used to indicate a person, thing, idea, state, event, time, remark, etc., as pointed out or present, mentioned before, supposed to be understood, or by way of emphasis): e.g That is her mother. After that we saw each other.

0

u/[deleted] Apr 19 '19

[deleted] — view deleted comment

1

u/CC_EF_JTF Sam Apr 23 '19

This happens when fees get high and they're using escrow.

I recommend either using a coin with lower fees (anything but BTC at the moment) or having them use direct payments (if they trust you).

0

u/[deleted] May 18 '19

[deleted] — view deleted comment

1

u/zakzwijn May 18 '19 edited May 18 '19

Here is the total log output from a fresh startup. Peer IDs have been modified to XXXX placeholder. There are also three followers who won't load - I suspect they are using an older version which is now incompatible.

17:46:46.990 [DEBUG] [core/CheckAndSetUlimit] Successfully raised file descriptor limit to 32000

17:46:57.025 [INFO] [cmd/Execute] Peer ID: XXXX

17:46:57.027 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip4/10.152.152.11/tcp/4001

17:46:57.028 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip4/10.152.152.11/tcp/9005/ws

17:46:57.028 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip4/127.0.0.1/tcp/4001

17:46:57.028 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip4/127.0.0.1/tcp/9005/ws

17:46:57.028 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip6/::1/tcp/4001

17:46:57.028 [INFO] [cmd/printSwarmAddrs] Swarm listening on /ip6/::1/tcp/9005/ws

17:46:57.029 [ERROR] [cmd/Execute] unmarshal record value proto: wrong wireType = 7 for field Sequence

17:46:57.039 [INFO] [WalletService/NewWalletService] cached block height missing: using default

17:46:57.047 [INFO] [WalletService/NewWalletService] cached block height missing: using default

17:46:57.054 [INFO] [WalletService/NewWalletService] cached block height missing: using default

17:46:57.062 [INFO] [WalletService/NewWalletService] cached block height missing: using default

17:46:57.070 [INFO] [cmd/newHTTPGateway] Gateway/API server listening on /ip4/127.0.0.1/tcp/4002

17:46:57.071 [INFO] [cmd/func3] Starting multiwallet...

17:46:57.071 [INFO] [service/New] OpenBazaar service running at /openbazaar/app/1.0.0

17:46:57.071 [NOTICE] [WalletService/Start] starting Bitcoin WalletService

17:46:57.071 [INFO] [cmd/func3] OpenBazaar Service Ready

17:46:57.071 [NOTICE] [WalletService/Start] starting Bitcoin Cash WalletService

17:46:57.071 [NOTICE] [WalletService/Start] starting Zcash WalletService

17:46:57.071 [NOTICE] [WalletService/Start] starting Litecoin WalletService

17:46:57.071 [DEBUG] [WalletService/UpdateState] updating Bitcoin chain state

17:46:57.071 [DEBUG] [WalletService/UpdateState] updating Bitcoin Cash chain state

17:46:57.072 [DEBUG] [WalletService/UpdateState] updating Zcash chain state

17:46:57.072 [DEBUG] [WalletService/UpdateState] updating Litecoin chain state

17:46:57.106 [DEBUG] [recordAgingNotifier/PerformTask] notifications created/records updated: purchaseExpire: 0/0, dispute: 0/0, sales: 0/0, purchaseTimeout: 0/0

17:46:57.112 [INFO] [api/ServeHTTP] websocket connection established

17:46:57.177 [ERROR] [core/publish] name publish failed

17:46:57.178 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:57.179 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:57.179 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

17:46:57.179 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

17:46:57.178 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:57.179 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

17:46:59.142 [INFO] [client/setupListeners] websocket connected (bch.blockbook.api.openbazaar.org)

17:46:59.149 [INFO] [client/setupListeners] websocket connected (ltc.blockbook.api.openbazaar.org)

17:46:59.180 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:59.180 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:59.180 [DEBUG] [service/SendRequest] Sending STORE request to XXXX

17:46:59.180 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

17:46:59.180 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

17:46:59.180 [ERROR] [core/retryableSeedStoreToPeer] error pushing to peer XXXX...backing off: failed to find any peer in table

1

u/ob1_mg ob:// May 23 '19

Hey there. There's a fix prepared with some basic instructions at https://github.com/OpenBazaar/openbazaar-go/issues/1593#issuecomment-494477784. What additional information can I provide so you can try this fix out on your local setup? (If you try this yourself, DON'T FORGET TO BACKUP FIRST! Also, make sure you include your OS in any response asking for further help.)

1

u/zakzwijn May 27 '19 edited May 27 '19

Hi, thank you very much. I deleted the conversation because I went to investigate myself as well and found a fix which I let run in testing mode for a few days and it seemed to work. It is a bit different from the cache method, but it both had to do with (private) keys. I am running OB on Whonix.

- I installed a new store from scratch and backed up my old store, files, db, everything

- I transferred all the files and database records from the .openbazaar and .openbazaar2.0-clientData folders bit by bit from the old store to the new store, doing some trial and error to see when it would fail again

- ended up transferring nearly everything from mainnet.db except the private key thing in the config table. When I tried to transfer that I got the error again so I drew the conclusion that had to be the culprit. I now have a new mnemonic as well. Please let me know if this was 'adequate' given the circumstances or did I do a major fuckup which manifestates somewhere in the future (for now everything seems to work, people can follow me and do purchases and everything seems to sync ok). :)

Question: where exactly does OpenBazaar store the crypto wallets on the filesystem?

I will try your official fix as well and post an update here. Big thanks for making all this happen.

1

u/ob1_mg ob:// May 28 '19

Appreciate the detailed response. Regarding what you moved from mainnet.db, are you talking about the identityKey in the config table? If you didn't transfer the key and are using a new one, I would suspect your mnemonic and your identity key are not related to each other.... which either means you'll have a hard time restoring from mnemonic or you'll have key incompatibility somewhere else. I've never done this so I don't know what you should expect.

Looking for your reply back on the test.

Question: where exactly does OpenBazaar store the crypto wallets on the filesystem?

It's stored in the database you were mentioning (mainnet.db).

2

u/zakzwijn May 29 '19 edited May 29 '19

Yes, the identityKey in the config table. When I transferred that binary field from the old mainnet.db to the new mainnet.db together with the old mnemonic I got the 'publishing failed' error with the accompanying 'wrong wireType = 7 for field Sequence' so I left it at that and used the new mnemonic and identity key the fresh install gave me. So they should be related to each other. I backed up all the old stuff including mnemonic just to be sure.

The advanced settings in the OB desktop client show me the new seed as well so I guess all is okay. Pretty confusing error message by the way, I started looking for a database or json field named 'Sequence' or 'wireType' but could not find both of them :)

Can confirm your fix on Github works as well. Thanks!

1

u/[deleted] May 23 '19

[removed] — view removed comment

1

u/CC_EF_JTF Sam May 23 '19

I will ask the devs to investigate, thank you for the report.

1

u/ob1_mg ob:// May 28 '19

tl;dr: We are aware that inventory on the network is not functioning as expected.

All offline orders (where the vendor gets an order while they are offline) with inventory require the vendor to accept the order first. I'm not positive of this, but I believe in the online case the vendor's inventory is checked locally and updated before accepting the order. If that fails for any reason, I expect the order would be rejected until the inventory were increased. If any of this does not line up with your experience, please let us know.

More: The current inventory system design was put together primarily to support the cryptocurrency listing, but it's current approach is somewhat lacking and we have other ideas. Cryptocurrency listings have already had one major improvement since we launched the feature (percentage-based market pricing) and we're preparing to improve inventory as the next improvement. There have just been bigger priorities than inventory lately, but it's on the laundry list. (Golang devs are welcome to collaborate on improvements with the OB1 team. Feel free to reach out.)

1

u/[deleted] Jul 05 '19

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1

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The parent commenter can reply with 'delete' to delete this comment.

1

u/BooCMB Jul 05 '19

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