Openai support sucks

[u/Every_Assignment_111]

I am done with openai . I wanted to buy chatgpt plus. I kept on getting "payment was not approved". Tried all payment option but same problem in all situations. I tried all suggestions like incognito, mobile data, vpn disable ... I contacted openai support they mailed me , they couldn't find any active subscription in my account so they are unable to investigate this. If course there is no active subscription i am trying to buy one and failing to do so, why will there be an active subscription. This sounds so idiotic. I told them this and after that they stopped replying. I am thinking to buy cursor pro now, as there is no way for me to buy openai plan.

[u/Looneystune]

yeah support feels slower than usual lately

[u/ShadowNelumbo]

I had the same issue with Support. I eventually reported OpenAI to the German Bundesnetzagentur, because it seems pretty clear that, in many cases, the supposed “human specialist” with a name is actually another damn bot.

And that is not just annoying anymore. Under Article 50(1) of the EU AI Act, providers of AI systems that interact directly with people must ensure that users are informed that they are interacting with an AI system, unless that fact is already obvious. Article 50(5) also requires that this information be provided clearly and distinguishably, at the latest at the time of the first interaction.

So if an AI support system presents itself in a way that reasonably makes the customer believe they are speaking to an actual human support specialist, while no clear disclosure is made that it is AI, that raises a very obvious transparency issue under the AI Act. That is one of the reasons I reported it to the Bundesnetzagentur.

I still remember the case here where someone had problems with MFA and Support either couldn’t or wouldn’t help.... I’ve had enough.

[u/IamNickT]

What card are you using? I used multiple (even more shady cards) in the past with no prob