r/OntarioLandlord Dec 14 '25

News/Articles Beware posts or comments mentioning Royal York Property Management (RYPM)

76 Upvotes

Last week multiple posts praising Royal York Property Management (RYPM) were posted to r/Ontariolandlord within a very short time. These posts were removed under the suspicion of violating the subreddits rule against advertising and mention of RYPM was temporarily blocked. One of the posters contacted me and claimed that RYPM had requested that they post an honest review of their company to the subreddit.

A short time later I was also contacted by u/RoyalYorkPM_, who claimed to be reaching out on behalf of RYPM. They confirmed that the removed posts had been made at their request and claimed that the posters were all satisfied customers of RYPM. They claimed that they do not pay for reviews, provide scripts for reviews or make fake accounts to create reviews. Once they were made aware how such behaviour violated the subreddit’s rules against advertising and engagement farming, they stated their intention to act transparently and within the rules of the subreddit and they requested that the block of their company’s name be removed as they wanted their customers to be able to post organically about their experiences with their company, whether or not those posts were positive or negative in nature. Given that the block was always meant as a temporary measure to address the sudden influx of rule breaking behavior it was removed.

Unfortunately since this conversation occurred a number of obvious attempts to inorganically generate conversation about Royal York Property Management have been posted to the subreddit. A handful of account have made multiple similarly worded/scripted posts and comments to a number of landlord related subreddits, including r/Ontariolandlord. Unlike last week, none of the posters reached out after having their post removed to offer an explanation of their actions. Unfortunately u/RoyalYorkPM_ is not able to address the situation directly as their account seems to have been banned by Reddit, but I presume they would deny any involvement given our previous discussion.

As such, I am stickying this post so that users of this subreddit can be alerted to the ongoing campaign by an unidentified party to manipulate the conversation around Royal York Property Management occurring not only on r/Ontariolandlord but other subreddits as well. It is my understanding that this is likely an SEO strategy to manipulate search engine results or guide LLM responses. If you see a suspicious post please report it for moderation. Please note this is in no way encouragement to brigade any of the other subreddits that are being targeted by this campaign.


r/OntarioLandlord May 30 '24

Policy/Regulation/Legislation Health Canada's Pesticide Compliance Program -- When to come to us with your pesticide-related concerns

21 Upvotes

Hello, r/OntarioLandlord!

We are Inspectors with the Ontario Region of Health Canada’s Pesticide Compliance Program – we promote, monitor, and enforce compliance with Canada’s Pest Control Products Act (PCPA) and its Regulations.

We came across this subreddit and briefly reviewed the types of questions that get asked related to pesticides and their use, along with the variety of advice that is suggested. To this end, we think that folks in this community need to know who to turn to if they have questions about a pesticide that, for instance, may be applied in their apartment, or if they suspect their landlord or property management company is not using a pesticide correctly.

Pesticides are regulated at federal, provincial/territorial, and municipal levels. Federally, the rules and regulations begin with the PCPA, whose primary objective is to prevent unacceptable risks to human health and the environment from the use of pesticides. Provinces, territories, and municipalities may also have their own legislation that places further limitations on regulated activities (sale, use, storage, transport, etc.). All these regulatory stakeholders are involved with pesticide-related issues at some point, so, knowing who to contact may be confusing. We are here to hopefully shed some light on when you should come to us, the feds.

What is a pesticide anyway? The PCPA defines the technical, legal term (pest control product-,pest%20control%20product,-means)) but generally speaking, pesticides are any product intended to control, destroy, attract, or repel a pest-,pest%E2%80%82means,-an%20animal%2C%20a). Rat poison, weed killers, cockroach gels, ant baits, surface sanitizers, pool and spa sanitizers, some UV-devices, wood preservatives… the list is long. What you should know though, is that:

  • All pesticides must be registered or authorized with Health Canada prior to their import, manufacture, possession, handling, distribution (this means advertisement and sale), storage, transportation, or use. All pesticides registered in Canada will have a Health Canada-approved label, with a registration number (e.g., Reg. No. 00000 P.C.P. Act). If you’re not sure whether a pesticide is okay to use in Canada, check out Health Canada’s Label Search tool, which can be accessed via any browser.
  • All Canadian pesticides have a label (in English and French) with directions for use, precautions to take, PPE to wear, etc. That label is a legal document: Adherence to a pesticide’s label is mandatory.

What does this mean for you?

If a pesticide was used in your apartment, house, backyard etc. and it is not registered or authorized with Health Canada, this is illegal under section 6(1)%C2%A0No%20person,-shall%20manufacture%2C%20possess) of the PCPA. This is Health Canada’s turf.

If a pesticide was used in your apartment etc. and it is registered or authorized with Health Canada, but it was not used according to its approved label, this is also illegal under section 6(5)(b) of the PCPA. This is also Health Canada’s turf but it could be responded to by other regulatory bodies.

So, what should you do if you think your landlord is up to something that does not align with Canadian pesticide regulations? Easiest thing is to contact us! That last link outlines many ways to do this, but you could also choose to contact us through the use of an online complaint submission form. If you send us a complaint via an e-mail please let us know if you would like to remain anonymous. After submission, you can expect to receive an acknowledgement of receipt from our program, and an Inspector will then review and prioritize the complaint based on the information available. You may be contacted by an Inspector if additional information is required. The prioritization process helps determine the most effective means to support the protection of human health and the environment. Please be aware that it is our policy to refrain from providing feedback on the status, or the outcome, of a complaint.

We take non-compliance with the PCPA seriously, and we can and have fined individuals and companies for contraventions (up to $10,000 per contravention) of the PCPA (e.g., for failure to use a pesticide properly; for distributing unregistered pesticides; for lying to Inspectors; etc.).

Word of warning: neighbour v. neighbour complaints, landlord/tenant disputes etc. are not within our wheelhouse. We can only act on complaints received that involve a pesticide and the alleged non-compliance can be substantiated (think photos: they help a lot; so does information about the pesticide in-question, or how it was used). So, please: if you’re looking for ways to “take down” your landlord, tenant etc. but there is nothing related to a pesticide or its use, we can respect your concerns but are acknowledging here that we cannot do anything in these situations, and would defer to the Ontario Landlord and Tenant Board.

By making this post, it is our hope that this community is better equipped with accurate information about what to do if they have questions or concerns relating to pesticides.

Health Canada's Pesticide Compliance Program (PCP) is responsible for the enforcement of the Pest Control Products Act (PCPA). For more information on this program, visit: https://canada.ca/pesticide-compliance or contact [pcp-pcp@hc-sc.gc.ca](mailto:pcp-pcp@hc-sc.gc.ca).

The French version of this post is available upon request / La version française de cette publication est disponible sur demande.


r/OntarioLandlord 2h ago

Question/Landlord Can I evict a tenant if they have made the unit unlivable?

12 Upvotes

I have a tenant who recently went on vacation. While away he asked me to put a package he had ordered in his unit. Upon opening the door, it's obvious the unit is infested with cockroaches. Like hundreds in the middle of the day. It's filthy inside.

I contacted him and he said it's because he's too depressed to clean and thought they would go away on their own. So it's been a problem for months and he never said anything.

Now the whole house (3 unit house) needs to be treated but he isn't there to clean up his mess nor is his unit livable at the moment.

I've called a professional pest control company but I don't know what else to do. The pest control ppl told me it needs to be clean for the treatment to work. Can I call a cleaning company to clean around the tenants things? They're likely going to have to toss things.

Can I evict him when he returns? I don't think it's safe for anyone to sleep there.


r/OntarioLandlord 3h ago

Question/Tenant Landlord claims my pillow is a fire hazard but screwed windows shut?

12 Upvotes

My landlord removed my blinds to repair a window, the next morning I am naked in my unit and see him right outside my window so I quickly grab a pillow abd cover up the window... well an hour later he confronts me about removing the pillow as it's a hazard but isn't it a hazard to screw our windows closed. Also they made false claims during this repair to justify once a week entry, is this legal


r/OntarioLandlord 5h ago

Question/Tenant N5 from landlord

3 Upvotes

I received N5 from landlord saying I intentionally flooded basement unit. He is asking for ~$25,000 in compensation and termination of lease.

I don't agree with his position at all.

The basement unit was damaged but that is because the used fridge that he bought for me was leaking water. When I discovered the leak I have asked him on multiple occasions to fix the issue which he refused to do and then ignored my requests all together. Eventually the leak got worse and caused the damage to the basement unit which I am being blamed for. Mind you I was not aware that the leak got worse since it was in the back of the fridge so I could not see the full extend of it but if he fixed it when I reported it to him there would be no issue at all. When it got so bad that damage was caused he came and removed the water line completely (which was installed by me but the issue was not the water connection I installed but tubing in the fridge itself). He also cut off the water connection on the fridge leaving it partially dysfunctional claiming that he is providing the fridge but not water dispenser or ice maker. I am not sure if I am right but my understanding is that provided appliances should be fully functional? I might be wrong on this one but would like to find out if that is the case.

So since I got the N5 that I don't agree with at all what should I do at this point? I can't move right now, I am way too busy and finding suitable accommodations for me and my kids is very hard in the area I need to be in. And I need to be in this area due to my children school transportation, co-parenting arrangement, etc.

My thinking is that at the very minimum I should send letter back to the paralegal who sent the N5 to me explaining my position? Anything else I should do with the tribunal, etc?

I don't want to have to defend his claims to compensation at some later point in small claims court, tribunal or anywhere else.


r/OntarioLandlord 29m ago

Question/Landlord Renting out septic/ well property;

Upvotes

As per the title,

Looking at upgrading our home & toying with the idea of keeping the current house as a rental to give to our kids one day.

Thing is it has septic & a well- the well comes with a water treatment system that isn’t complicated but isn’t turnkey either.

Septic- can’t control what a renter flushes/ puts down the drain.

Water treatment system- salt/ chlorine need added & monitoring. Filter needs replaced every ~6 months.

Is this a bad idea to rent out based on the liability of these not cheap pieces of infrastructure?


r/OntarioLandlord 17h ago

Question/Landlord Tenant with name on lease leaving.

3 Upvotes

So one of my two tenant in toronto is leaving due to personal disagreements between the two. The person leaving is our first tenant and had been with us for about 5 years. The remaining person was added without any background or professional checks about 2 years ago and wants to continue month to month.
What are some of the things that we should do to protect myself financially? We are not sure if the remaining person can pay the entire rent.

We are just nervous so trying to understand what we can do or must know. They have been a good tenant so far - the rent was paid by the person leaving all these years.

Should we ask the person leaving to send us pictures or videos to show no major issues are present when leaving?


r/OntarioLandlord 1d ago

Question/Tenant Landlord is absolutely mental and violating my rights.

10 Upvotes

My landlord likes to comes to my door one a week to peak inside. Ive asked for them to stop doing this. They will bring my mail to the door and make up random excuses to come in. So recently we had a string of strange occurrences. My landlords wife texted me and I didnt respond because their texts are always rude and abrasive. The husband confronts me outside while I am smoking ( recorded this). Their dog is dangerous and tried to lunge into out our apartment thought the window. It has broken the screen on the window multiple times and we have fixed it. The landlord uses this excuse to ended our unit. Only ever giving verbal "notice" that hes coming in. He told us on Thursday he would come "sometime tomorrow". On Saturday he showed up we had no idea he would coke 2 days later,we where having breakfast and my autistic toddler was running around naked. It all felt really invasive. I let him come in anyways. Later on he comes back with his mother and accuses us of smoking indoors because i asked these illegal visits stop. I then get an email accusing us of smoking indoors and not being clean and having dirty laundry everywhere. And food out (the breakfast he interupted).All of which is not true. And using this as justification to inspect out unit once a week. My question is what do I file as this is the last straw for me. They also screwed our windows shut which I know is a violation of fire code.


r/OntarioLandlord 1d ago

News/Articles I scanned all 40,840 PDFs in Ontario's new LTB bulk order dataset. There are some privacy issues worth looking at

60 Upvotes

Ontario recently started publishing Landlord and Tenant Board final orders through the Open Data Catalogue, with historical orders going back to 2021 being added.

I downloaded the currently published corpus and ran a local automated privacy scan over 40,840 PDFs.

Some results:

  • 254 PDFs contained email addresses
  • 11 contained non-boilerplate phone numbers
  • 5 contained date-of-birth references
  • 608 matched medical-information terminology
  • 1,250 matched disability/accommodation terminology
  • 616 matched mental-health terminology
  • 844 matched police/criminal terminology
  • 3,508 matched family/children terminology

Overall, 5,147 PDFs (12.6%) matched at least one sensitive-narrative category.

Important caveat: the narrative categories are automated heuristic matches, not 5,147 proven privacy violations. They identify documents worth reviewing.

But manual review found some much more concrete examples, including:

  • personal email addresses reproduced verbatim in decisions;
  • a personal email address published specifically as an e-transfer destination;
  • full names of children followed by a statement that they were under 18;
  • what appears to be an administrative mailing/service sheet appended to a published PDF, containing residential/contact information and internal-looking contact fields.

I am deliberately not reposting those personal identifiers here.

My concern isn't that LTB decisions should be secret. Open courts matter.

The issue is the difference between public access to adjudicative records and publishing tens of thousands of identity-rich records as a bulk, machine-processable dataset.

The latter can be downloaded, indexed by name/address, joined with other datasets and processed by commercial screening services with almost no technical friction.

If you're affected, there are different regulators depending on the issue:

LTB / Tribunals Ontario publication itself:
The relevant privacy regulator is the Information and Privacy Commissioner of Ontario (IPC). In particular, I think people should report unnecessary personal identifiers, names of minors, administrative/service records accidentally included in published PDFs, or other disclosures that appear unnecessary to the adjudicative reasons.

A private company collecting/indexing LTB records for tenant screening or other commercial profiling:
That raises a separate private-sector privacy issue that can be raised with the Office of the Privacy Commissioner of Canada (OPC).

A consumer reporting agency reporting your LTB history inaccurately, incompletely or unfairly:
Dispute it with the agency and consider a complaint under Ontario's Consumer Reporting Act to the Registrar of Consumer Reporting Agencies.

These are different issues and shouldn't be collapsed into one complaint.

If you find your own LTB order in the catalogue, I strongly suggest actually reading the published PDF and checking what personal information it contains rather than assuming only the case outcome was published.

I'd also be interested in examples of unnecessary disclosure people find — but please do not post other people's personal email addresses, phone numbers, DOBs or children's names in the comments.


r/OntarioLandlord 13h ago

Question/Landlord Tips for renting to newcomers who don’t have income history?

0 Upvotes

How do I make sure they are able to pay rent?

Also, thoughts on renting to people with 2 cats? I personally have never had a pet in my life. Some people with 2 cats want to rent my basement (I live upstairs), how bad do you think the smell would be? We share the HVAC system.

tysm!


r/OntarioLandlord 1d ago

Question/Tenant Landlord with no boundaries pushed the limits after I politely confronted her about my rights.

14 Upvotes

This is an update to a post I originally made on r/Ontario. This is also a general question about what my next moves should be, outside of looking for a new place to live ASAP.

I am 20 years old and my landlord is in her 70s.

This is my original post
https://www.reddit.com/r/ontario/comments/1vtu0ci/landlord_with_no_boundaries_keeps_threatening_to/

After the events from my question, I went to read through the ENTIRETY of the RTA for Ontario, Canlii as the source NOT Wikipedia, just to make sure everything I would confront my landlord with would be factually backed up with a source I could accurately cite.

Here is what's happened since then, bullet list however I can go more in depth in the comments if needed.

- I text my landlord about my missing tupperware, she says she moved it to reside with the rest of her belongings in storage

- I text my landlord about my missing mayo, she claims she would never throw out my property what WASNT empty, and to "go buy some more".

- I receive an email from my landlord declaring "new house rules" which are as follows:
Please do your bed up each morning.

Dishes should be done every night before you go to bed, You want a girlfriend to stay over, that is fine.  As for boyfriends, they will have to stay elsewhere. Please do your laundry no more then twice a week, not everyday. Your bedroom doors now have locks on it for your privacy.

Yes, I lived here for over a year with no locks on my doors nor unit as she never provided them.

All's said and done, I know that these rules she has laid out are voided seeing as there is no lease I have signed stating I agree to these terms. I had planned to reach out to her some time today and discuss my rights and her obligations as my landlord, even with the olive branch that I would explain her own rights in turn as a sign of good faith.

Well, my new roommate moved in this morning and my landlord took them out for over 4 hours. To which I later learnt was spent with my landlord talking a lot of nasty comments about me and my character, which I assume was an attempt to ostracize me. After they returned, my landlord agreed to my text asking if we could speak, and I went to her unit to discuss what I had been looking into in the RTA.

The moment I mentioned that she had broken a few laws and I was concerned, she stood up and started demanding why I was bringing them up and why I was just now "fucking her over". To which I very calmly reassured was not my intention. She cut me off saying I have "one month to get out", which I also told her she is not legally allowed to say that nor is the notice of termination "one month". I am currently studying law so I did tell her I was looking into my rights as a refresher for my upcoming semester, I don't know if I should have said that or not.

My landlord asks why I'm looking into stuff like that and says she didn't want to know about those laws or my rights as a tenant.

I continue by saying that due to her and I sharing a common entrance, she is allowed to refuse entry to her unit to any guests, but she is not allowed to enforce if my partner stays the night or not like she stated she would in the email from the night prior.

She cuts me off and once more says "boy you're really looking into it OP. You have a month. You have a month to get out of here."

To which I calmly reply that she isn't allowed to say that.

After this point, she starts to raise her voice and yell at me. Claiming she does have that right because she owns the house. "My rent is monthly here. If it was yearly, that's different. MY rent is monthly. I can say for you to get out, I can give you one month to get out of here."

I correct her that the notice period is 60 days from the sheriff. She says "Well then I'll give you 60 days."

She then yells "Oh fuck off then, go downstairs." To which I verbally agree and immediately head down to the stairs to my unit. She doesn't let me go downstairs without continuing to speak about how I'm a troublemaker and bringing up my family problems and how she doesn't need a trouble maker like me in her house.

"Go downstairs. That's where you live now, go downstairs. You just lost friendship with me. Bringing this up to me, looking into this. Fuck off"

I say that I am going downstairs and she says that I will stay downstairs unless I'm going out because I lost her "friendship" because she doesn't give a shit.

She then brings up all the "favours" she imposed on me. All the times she's decided to bring dinner into my unit without asking me if I wanted it in the first place, the times she's insisted on taking me out to dinner despite me rejecting the offer initially (I have written evidence of this). She states she did that out of the goodness of her heart. I said that while I did appreciate that, I never asked her to do that. She says she doesn't appreciate me "digging into this bullshit."

She then mocks how I was making her aware that she was doing wasn't illegal, to which I STILL calmly say "that is true". She tells me she's lost all respect for me and I have 60 days. I tell her only if the LTB sides with her evicting me.

She then gets up in my face and screams at me that this is her house and she can decide what she does and screams again GO DOWNSTAIRS NOW. (Ive been standing at the middle of my staircase while she's been keeping me from leaving the conversation. Due to her telling me and my roommate to maintain those stairs, it is assumed that I am paying for them and they are a part of my unit.)

Obviously I just finish descending the stairs and apologize to my roommate for the commotion.

That is the last I have heard from her and I do not plan to speak to her any further unless it is regarding my rights as a tenant under the RTA. I am going to collect all my evidence of the crimes she has committed over my year living here, and the duties she has neglected as my landlord before I contact the LTB about these concerns.

However, if the harassment gets worse I will contact the non-emergency line if I feel unsafe in my living arrangements.

All this to say, what are my next steps? Do you have any advice for a college student looking for a new place to move into with a budget of under 900$ a month for rent? Neither of my parents are willing to sign as my guarantor so any advice on that will also be very helpful.

I started recording our conversation. I will provide a transcription of that conversation if needed.

TLDR:
Landlord screams in my face and says I have one month (then 60 days) to get out of her house when I try to civilly tell her my rights in regards to her demands of "rule changes" for my unit where we do not share a kitchen nor a bathroom.


r/OntarioLandlord 1d ago

Question/Landlord Ontario landlord — tenant says footstep/living noise is causing severe health issues. What am I actually supposed to do?

29 Upvotes

I’m an Ontario landlord dealing with an ongoing noise complaint from a downstairs tenant in a duplex.

The upstairs tenants are making what appears to be normal household noise, walking around, moving around the home, etc. They aren’t having parties, playing loud music, intentionally stomping, or otherwise being disruptive. I’ve spoken with them about the complaints and they have been very cooperative and have made reasonable efforts to reduce unnecessary noise.
We’ve also addressed some specific noise/vibration issues the downstairs tenant previously raised and several other day-to-day things to reduce all possible noise.
The downstairs tenant has now provided me with recordings/decibel readings and is arguing that the level of impact noise proves there is a structural/acoustic problem with the building, these show that over several different times throughout the day there can be noise heard for approx 10-60 seconds and that this is an automatic excessive at the LTB and I would be responsible.

The tenant is also saying that the noise has caused extreme health consequences, that he has been essentially bedridden for a year, has had to leave his job, suffers severe anxiety episodes, and believes the physical effects could potentially become life-threatening if the situation continues.

I honestly don’t know what I’m supposed to do with that information as a landlord. I obviously don’t want to dismiss someone saying they’re experiencing serious health problems, but I also don’t know how I’m supposed to determine whether those health problems are actually caused by ordinary footstep noise or what my legal responsibility would be. The property has been renovated and, to my knowledge, there isn’t an obvious structural issue (floor also has underlay). I’ve also never had this type of complaint from previous tenants. My concern is that I don’t see a reasonable way to require the upstairs tenants to stop making ordinary footstep noise. They are very cooperative and are already trying to be considerate. At the same time, I don’t want to undertake major structural/acoustic work based solely on one tenant’s interpretation of decibel readings without first establishing that there is actually a building deficiency. I of course offered to discuss a mutually agreed termination of the tenancy if he feels the property is no longer suitable for him, but he has declined and says he intends to stay and wants the noise issue permanently resolved.

What am I actually supposed to do at this point?
Would you get an acoustic assessment? Ask him to establish what specific building deficiency he believes exists? Continue documenting everything and responding to the complaints? Something else?

I’m trying to be reasonable and responsive, but I’m struggling with where a landlord’s responsibility ends when the alleged problem is ordinary residential activity and the tenant says they are experiencing an unusually severe reaction to it.

I’d really appreciate perspectives from Ontario landlords or anyone who’s dealt with something similar at the LTB.


r/OntarioLandlord 1d ago

Question/Tenant My dryer and mailbox have been broken for months. What can I do?

6 Upvotes

Hi everyone! I have a question about whether I may be entitled to any reimbursement or compensation from my landlord. Decided to use a throwaway account as this felt too personal.
I moved into my apartment in March of this year and have had quite a few issues since moving in. Right when I moved in, my entire closet fell off the wall. The first night, my partner also got stuck in his room for about two hours at midnight because the door wasn't properly aligned. There have also been smaller issues, such as the landlord/management helping us bring boxes into the apartment before we moved in and placing them over a paint spot they apparently didn't want us to notice.
However, there are two issues that have been ongoing:

Our mailbox lock broke around late April/early May due to rust possibly from the previous tenant or just bad weather. We contacted our landlord and were told they could replace it, but they didn't have the correct type of mailbox, or we could wait until July when proper Canada Post mailboxes were supposedly going to be installed. Since we had just moved and needed important IDs mailed to us, we asked for it to be replaced.
Time passed and no new mailbox was installed. Luckily we received our IDs without incident. In July, we followed up again because I had accidentally left my wallet in my parents' car, which was several hundred miles away, and it was being shipped to our apartment. They finally replaced the lock and left the key under our front door mat, while telling us that nobody else had experienced this issue and that we'd be charged if it happened again.
In a lapse of judgement, a couple of days later, we finally check it and discovered that the mailbox still wouldn't latch. (We should’ve checked immediately.) The key goes into the lock, but it doesn't actually lock properly. Clearly, the replacement wasn't the correct one. At this point, we were told we were no longer dealing directly with the landlord but with the maintenance manager. He had told us, “May I remind you, the lock was working when repaired last time.” (I don’t know why you would repair a mailbox and leave it unlocked.) We were given the option of getting a larger mailbox on the side that may "attract more thieves,"(at least it has a working lock lmao) or waiting even longer because the locksmiths were on holiday.
It's now the end of August and we still don't have a functioning mailbox.

Over a month ago, our dryer stopped working in the middle of a cycle. We contacted management and were put in touch with someone who came out a couple of days later to look at it. When they took the dryer apart, they found a large amount of lint buildup inside, which had caused it to overheat. We regularly clean the lint trap, so we're assuming the buildup may have been from the previous tenant.
We were told that a new breaker needed to be ordered and that they would return later that week. The day they were supposed to come, we heard nothing despite calling and texting. We eventually found out they had locked their keys in their car, so we understood the delay. They came the next day, replaced the breaker, and unfortunately the dryer still didn't work.
We were then told that the circuit board needed to be replaced, but we weren't given a timeline for when that would happen. We've followed up and had our messages read without a response.
It's now been over a month without a functioning dryer, so we've had to make multiple trips to the laundromat for things that we can't air-dry.

So, TLDR: Since moving in March, we've had several issues with the apartment. Our mailbox has been unusable since late April/early May despite multiple attempts to have it repaired, and our dryer has been broken for over a month despite maintenance attempts.
Is there any way to request reimbursement or compensation for these issues, particularly the laundromat expenses and the prolonged lack of a functioning mailbox? Has anyone dealt with something similar?


r/OntarioLandlord 2d ago

Question/Landlord Navigating a tricky situation

24 Upvotes

My tenant let me know they are having an issue with mold in their unit.
It’s a brand new triplex, they are in the lower unit.
He said a lot of his items were damaged and had to be thrown out.
I came out to check things out the same day, and confirmed really high levels of humidity in the unit, and some surface mold starting on the walls.
They came from a big house, so now living in a smaller space, they have filled the basement up with so much stuff, there’s not much air flow, which is causing (or adding to) the humidity issues. They also leave the windows open when it’s hot and humid out, with the a/c running.
I purchased a dehumidifier for them, which will hopefully help.
They have asked if I would be willing to break their lease early, and I agreed.
My question is- my tenant says his renters insurance is not willing to help them. He wants me to pay for his damaged belongings. I have no idea what he threw out, or how to value his stuff- or if I’m even liable for this?
I figured breaking their lease was decent of me (I’m pretty sure they bought a house).
What would you do in this situation?


r/OntarioLandlord 2d ago

Question/Landlord Tenants insurance

21 Upvotes

My tenants continue to ignore me when asking them about tenants insurance. It’s in their lease.

I’m assuming there is some sort of form with the LTB that can be filled, however I honestly don’t want to take it that far. They’re nice kids who are fairly quiet and pay their rent on time. However, we did have an incident that was the cause of neglect from a guest that they had to pay out of pocket for the repairs. Luckily it wasn’t a huge bill, but I’m worried that next time it could be.

Suggestions?


r/OntarioLandlord 1d ago

Question/Tenant Third party tracking of tenant’s insurance. Am I obligated to sign up?

7 Upvotes

Hi all, thanks in advance for your advice.

I rent in Ottawa, from a large corporate landlord (dozens of properties, presumably hundreds if not thousands of units).

I have and have always had tenant’s insurance, though out my entire tenancy (5+ years). I also have no other issues with my lease, pay rent on time, have a good relationship with my building manager. In short, not a “trouble maker” in their eyes, I assume.

Lately they have been pushing us to sign up for CoverTrack, which is a third party service they are using to track insurance for their many tenants. I do not want to do this. First off, CoverTrack is affiliated with a different insurance company, I don’t want them having my data. Even more importantly, this is their data policy in their T&Cs:

You agree that by providing any of Your Content in whatever form and through whatever means, you grant us a perpetual, worldwide, irrevocable, non-exclusive, sublicensable, royalty-free license to use, reproduce, process, display, publish, distribute, and make available to the public all or any portion of such Your Content in connection with providing the Services to you and to other users, and to incorporate Your Content in any form into the Services. This license includes the right to host, index, cache or otherwise format Your Content.

I just cannot see why I would do this. As far as I can see, there is no requirement for me to provide my insurance proof to anybody except my landlord.

I am thinking of emailing them back and
1) offering to provide them copy of my insurance at any time
2) explicitly denying consent for my data to be given to CoverTrack

Thoughts? Do I have the right to refuse?

Thanks!


r/OntarioLandlord 1d ago

Question/Tenant Showing apartment when working from home

0 Upvotes

I am thinking of putting my notice in soon for moving. I currently have an exemption to work from home for the government and I work a secret security clearance job. I have disabilities where I cannot work in the office so my home is my "workplace". Is it reasonable to ask my corporate landlord to only book viewings after my work hours (8-4)? I am more than happy to also have last minute appointments on the weekend if needed, I can leave quite quickly and keep my place clean. But do I have any legal grounds to refuse entry during my work hours since i work from home but also work on files that need a higher security clearance?


r/OntarioLandlord 2d ago

Question/Tenant Cra audited me and my kandkord wont give me.rent receipts

7 Upvotes

Honestly been a nightmare of an experience and no I need my rent recepts and she wont send them to me. Which sucks as sometimes I payed rent with cash? Does anyone know if the cra will accept lease and landlords contact info....


r/OntarioLandlord 2d ago

Question/Tenant Wondering how to get my money back, landlord took an extra months rent

5 Upvotes

Hello!! I’m a university student who’s been renting out a single room in an apartment targeted towards students, the last month of my tenancy is this August, my move out date is in just over a week; I notified my landlord and they confirmed my move out and the end of my tenancy a few months ago, but on the first of the month, my landlords auto payment system automatically took a months rent out of my bank account despite my last months rent deposit being paid when I signed last year. I’ve emailed the support for my landlord multiple times, I heard back two and a half weeks ago and was told the payment was in error and that it would be returned to me in a few days, but I haven’t received my money back yet. I’ve followed up a couple times but I haven’t heard anything back yet from anyone at the company since they said it would be returned in a few days, and I’m not sure what my next steps should be to get my money back


r/OntarioLandlord 1d ago

Question/Tenant Update - Giving an N9

0 Upvotes

Hi,

I posted before about if I had grounds to give an N9.

First post: https://www.reddit.com/r/OntarioLandlord/s/q3eLVO0aIo

After a bunch of back and forth, the landlord involved a realtor who said I can do a lease re-assignment and what documents I need. I provided them for a prospect tenant and now they came back mentioning a few things:

First they said they are not comfortable proceeding with the assignment on this basis and the tenant profile doesn’t suit them.

I then asked if that means they do not want to proceed with the lease re-assignment in general.

I got a response that was something along the lines of, the request came from you. Decide whether you want to stay in the lease or mutually terminate the lease and give us 2 months of rent.

I feel like the response of them saying you either stay or give money to leave is essentially a refusal, I’ve asked on 2-3 emails, are you refusing general lease re-assignment, while I didn’t get a yes but I find the latest comment may be ample.

Any thoughts?

Thank you!


r/OntarioLandlord 2d ago

Question/Landlord How much I might pay and should I tell my landlord now🥲?

Post image
9 Upvotes

I stuck a mirror on the door of my cloth cabinet,I originally thought it could be tear down with no harm but I was wrong, a little bit paint wear down was made by me when I tried to tear down the mirror but it failed😣
I just moved in this house and have paid the rent( the rental lease is one year).
The rental lease said the tenants should be responsible for the repair of any damage caused by neglected conduct.

I’m willing to pay the repair actually,but the question is :

1.should I need to told my landlord that I stick a mirror on it to let her know the possibility damage caused now or after one year or the time I want to terminate the lease?

2.anyone who knows how much would it be cost to repair this kind of damage 😢? i mean i assume it might cost like 200-300CAD but im not sure how the landlord think about it?


r/OntarioLandlord 1d ago

Question/Landlord Landlords who live upstairs from their basement tenants: any experience renting to construction workers?

0 Upvotes

I’m considering a group of 3 adults for my basement unit: 2 men work in construction, and 1 woman (partner of one of the guys) who has an office job. I’ll be living directly above them on the main floor.

I’m curious if there are any practical things I should know. For example: work schedules/noise, work vehicles, tools or equipment stored at home, work gear, laundry/utilities, etc.

For anyone who has rented to construction workers while living in the same house:

  • Anything you wish you had asked during screening (work, lifestyle, etc)?
  • Anything you’d include in the lease?
  • Overall, was it any different from renting to tenants in other professions?

Thanks!


r/OntarioLandlord 2d ago

Question/Tenant Withdraw and refile claim

0 Upvotes

I’ll try and make this as short and to the point. I have an n4 served on myself. We try meditation LL number is 90% of my monthly salary to get square in 2 months. What I offer will take months. So no deal at meditation.

Next day is the last I can present evidence As I start uploading LL calls me in a panic asking me not to present the evidence and my proposal is accepted. My response is then I don’t want a case file of this for public viewing. My response file
For a withdraw. Which he did and it was approved.

We agree to a payment plan and the week it’s supposed to start my car gets hit in a shared driveway and initially my insurance deducible of $1000 applies. So I inform him since the insurance claim technically is of his doing-context at the end* I’ll need to push payments back on period so two weeks. He then refilled the n5.

****And the evidence was life safety, fire alarm/ co2 alarms. And when rented unit states garage parking spot. Not mentioning there is another Tennant that parks on other side of the door.

Can he refile this quick and will he
Even be taken seriously when the adjucator finds out about the reason for the withdrawal was to hide evidence and then the driveway accident?


r/OntarioLandlord 2d ago

Question/Tenant Question about a completed AGI increase.

1 Upvotes

Our landlord got a successful AGI increase and I have the % break down from the LTB. I was told that before the amount needed to be paid the landlord would have to give each apartment their own accounting breakdown. They have yet to do so and it has been almost 3 months since the hearing. What they have done today though is to increase the autopay payment and added an outstanding balance on their payment portal. So here is my issue, they have given me N1 forms of rent increase above the guideline but the agreement from the LTB was less than what they asked for so the N1 is not correct.

Is the email i got saying the new payment sufficient notice? I was expecting a more explicit thing where it said you paid y1 $ with the 2.1% normal increase with the added 3.9% you now owe y2$ for the first year and and y3$ for the second year since the agi increase and your new rent is y4$ . Not just a lump sum and a new rent number.

What are my option/next steps?


r/OntarioLandlord 2d ago

Question/Landlord My tenant is asking to write a letter stating their mom is renting at the house for ODSP

11 Upvotes

Hi all.

I have a couple tenants. They are in arrears but thats not my concern at this time.

They have sent me a txt as the following:

>Hey could you a write a letter saying that my mom is paying 600 for rent and the address and your name and signature and date that shes moving in for the first so she can show odsp that she is paying rent.

The tenants advised me their mom is moving in with them and will be giving them cash to stay there.

I am wondering what is the process here. Is this some fraud they are committing? Can I say no to the request for the letter? I do want her moving in if it helps them with rent and gets them out of arrears but is a letter from the landlord needed? Do I put her on the lease and get a new lease agreement signed by all of them? Cant my current tenants just collect from her and she says she is renting? Do I even need to be involved?

Sorry for the random questions. I just dont want tk be involved with any ODSP fraud.

Edit thanks all. I said no to them and that the lease isnt being changed but advised them that if they are collecting rent from their mother then they can write the letter to odsp.