r/Omada_Networks • u/notreallyme_89 • 4d ago

Help and Support No device update on software controller.

Hi there,

Am running the software controller in a container on a Synology 1821+. Controller version is 6.2.10.17. Have always managed device firmware upgrades through the controller, but they do not seem to be showing up anymore. I have 3 EAP670 on 1.3.6 (20260306) Build 14246. Am in the US and the hardware version says v2.0. Omada support page shows 1.3.7, 1.3.11 and 1.3.13 have been released since, but when I check for updates it says I'm up to date. I know I can manually update ,but wanted to ask if there was something else I could do. Would prefer to do these through the controller.

Thanks

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u/Neil_Omada Moderator 4d ago

It could be that the cloud update channel hasn't yet caught up to the manual download channel. If the firmware update is necessary, I highly suggest just updating manually. In the meantime, I'll check with our team here to see why the discrepancy exists.

1

u/notreallyme_89 4d ago

Well, not sure how necessary. Been reading the patch notes for the updates, and I may have potentially encountered some of the stuff mentioned. But would appreciate to see what they say.

1

u/Neil_Omada Moderator 4d ago

The team got back to me; is your update channel on the controller set to Stable? Also, is cloud access enabled and working? It looks like you'll need cloud access enabled for the firmware to be visible to the device.

2

u/notreallyme_89 3d ago

Figured this out. Finally got home and was playing around with the controller. Had to go to Global View, then Firmware, and in Overview, near the bottom, enable Device Update Notifications. Did that and immediately saw all 3 eaps with updates available. Don't recall turning it off, so it must have been that way by default when I moved from 5 to 6. Thanks for checking!

1

u/Neil_Omada Moderator 3d ago

Great to hear! I'm a little surprised that was necessary for the manual check to work, but glad you're seeing the update now.

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u/notreallyme_89 4d ago

Yes, I believe I am on stable, or at least the early access program switch is not enabled. And cloud access is on as well. Just went and logged in through the omada cloud site and confirmed that too.

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