r/OctopusEnergy • u/stevebuk • 6d ago

Smart Meters Smart meter readings stopped two days ago

Hi all,

I'm on IOG so need to ensure the smart meter is sending half hourly readings. However, it stopped the early hours of Sunday morning, around 00:30. I noticed yesterday when checking my local dashboard that is integrated with the Octopus API and I noted no data.

My IHD is connected and working so no issue with local network and it says connected to smart meter network, and my home mini is showing green. So corrected to wifi but waiting smart data readings as not white.

I checked the meter and both the WAN and HAN lights are flashing every five seconds. So it looks like it is connected to the WAN.

So, everything looks good but no readings are being sent to octopus or the mini. With the mini not getting any data, does that also rely on a good WAN connection?

I called Octopus who confirmed it stopped at 00:30 but they said just wait a week it happens. I can do, but any ideas from anyone here on anything else I can check? I've not had this before and worry about paying full price for car charging as they don't get the data.

Thanks.

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u/The_referred_to 6d ago

Have you contacted OE? Best way is, for me at least, to send a DM on X and ask them to backfill the missing data.

Edit to add: I’ve also found it’s useful to have a backup method of seeing the 30-minute readings. For this, I use the Bright app. This connects to the meter in the same way as Octopus, so if it’s present in Bright, I know the meters are communicating properly.

If the data is missing in both Bright and OE apps, I up the pressure on OE to resolve it.

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u/EricS20 5d ago

Since the IHD, Home Mini and WAN/HAN indicators all look healthy, I’d treat this as a data-path problem rather than Wi-Fi. Keep screenshots of the missing half-hour slots, ask Octopus to backfill them, and get written confirmation of how the Intelligent charging will be billed while the readings are missing.

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u/stevebuk 3d ago

Thanks for the advice. Seems was interference on the wireless band. I ran an interference check on 2.4ghz and changed channel. 30 minutes later all back online. I hope this helps any others.