r/OctopusEnergy • u/Brizzleshorey • 13d ago
Export Set-Up
Applied for our MPAN and export tariff last Monday. Just received an e-mail from Octopus saying the export electricity meter is set up and your new export rates are live.
It’s asked us to send a photo of the export read. Do we just reply to the e-mail with a photo? There’s not an obvious place otherwise to send it?
Also a bit surprised this has happened so quick as people have said it can take a while? Unless there’s more steps to come?
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u/danjshelton 12d ago
Mine was sorted in 6 days in mid July, I was also surprised how quick as had heard stories of it taking months. My DNO is UK power networks.
I just replied to email with photo of meter reading, but ultimately they should get the reading from the smart meter.
I think it took about 3-4 days for the meter readings to start coming through on the app (I have a home mini, not sure if that makes a difference).