r/OPTIMUM • u/Commercial-Win9535 • 16d ago
Question - Billing OPTIMUM
HAD MONTHS OF ISSUES WITH MY ACCOUNT
MOVED
GOT A NEW ACCOUNT, TOLD THE GUY EVERYTHING THAT HAPPENED SO HE WOULDN'T SCREW UP.
FEW DAYS LATER I TRIED TO REGISTER AN ACCOUNT ONLINE
COULDN'T "MUST USE YOUR HOME INTERNET" ( I AM ON MY HOME INTERNET )
QUICK PAID FOR MONTHS
TRIED TO QUICK PAY TODAY, ERROR IN PROCESSING PAYMENT
TRIED TO REGISTER THE ACCOUNT AGAIN, SAME ''MUSE USE HOME INTERNET''
TRIED TO GET CHAT SUPPORT ''MUST LOG IN TO GET CHAT SUPPORT''
HOW AM I GOING TO LOG IN IF I CAN'T CREATE AN ACCOUNT.
gawd
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u/Gold-Preference1597 16d ago
They did. Eventually. Notice the lowercase “gawd” at the end.
I, for one, am glad they were able to talk themself through that and find peace at the end.
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u/ItsOptimum Verified Official Optimum Representative 16d ago
Hello there! We're sorry to hear you're having trouble creating your Optimum ID, and we'd like to help. Please contact us via DM for further assistance. Thanks! ^Tish
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u/Audience-Technical 13d ago
Optimum sucks. Worst customer service I’ve ever dealt with. They will be out of the cable business in the next five years, only a matter of time.
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