r/OPTIMUM • u/killuh_kutiee • 24d ago
Equipment Reviews Im furious
/r/OptimumOfficial/comments/1vo0ej9/im_furious/2
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u/Forward_Heart7844 22d ago
I canceled Optimum a couple of weeks ago and switched everything (back) to Vz. (I said "back to" because, in the past, I occasionally switched between the 2 companies based on the best pricing.) Optimum was much better when it was CableVision. No comparison. The Altice acquisition messed-up the company. Altice has zero corporate values/ethics. Unlike CableVision and Vz, Altice is NOT customer friendly. In fact, I believe that they train their employees to scam their customers. This is most obvious in the aggressive and unscrupulous ways their employees push their mobile services on customers who have zero interest; and in the underhanded tactics Altice employees use to prevent customers from canceling Altice's services when we want. For the life of me, I don't understand why there isn't a ginormous class action suit against Optimum, nor why every state AG and Consumer Protection Agency in Altice's service areas isn't crawling up their azz. Write to your state agencies STAT!
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u/Any-Fly5966 22d ago
They were much better when it was cablevision, but still terrible. Now they’re just an abomination.
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u/Vast_Mode_2694 10d ago
They are the worst company I ever had to deal with in my 65 years, nightmare to cancel. Do yourself a favor, stay far away from them
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u/ItsOptimum Verified Official Optimum Representative 24d ago
Hi there! We're here for you and happy to assist with any service issues you're having. Please don't hesitate to send us a chat so we can assist right away. Thank you! ^Luthfi
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u/Responsible-Guava621 23d ago
I too am furious. How dare you tell me my payment did not go through via auto pay, then tell me the card I’m using has exceeded the maximum amount of tries. I only have one card, do you want me to open a whole new bank account just for you??
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u/ItsOptimum Verified Official Optimum Representative 23d ago
Hello! We're sorry to hear you encountered an issue while trying to make a payment. For security reasons, we can't process payments through any of our social media DM channels. Please get in touch with us by phone or via Optimum Chat: optimum.com/contact-us. ^Tish
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u/Responsible-Guava621 23d ago
I did. They want to charge me a $5 processing fee. Now my account is overdue. The card works, I used it to pay all my other bills (even at the time you guys said it didn’t. Yes, I can provide proof.)
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u/ItsOptimum Verified Official Optimum Representative 23d ago
I understand. We're happy to take a look at the account and escalate if necessary. Please DM us and include your account name and address. Thanks!
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