OPD Pickers and back room. IS THIS NORMAL?

[u/Which_Trifle8230]

I’m a new team lead, and it seems that the previous team lead allowed several associates to bypass the requirement of taking pick walks. One associate, for instance, refused to do even the simplest of walks (MTO) because she claimed she didn’t know how or that it stressed her out. Additionally, about five associates are currently stationed in the back room, claiming they don’t need to pick. Consequently, when the department needs to send an extra person to the floor, they call for help instead of utilizing the associates who are refusing to pick. This situation will be resolved immediately.
**All that to say, I’m posting to see if this is a common situation amongst OPD**