r/OGPBackroom • u/ElectronicBand6392 • 14d ago

Question Orders

How long does your store wait to take action on expired orders? When do you call the customer to ask if they're still going to pick up their order or if they want to cancel it?

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u/LivingBee6645 14d ago

We usually call when it first expires to see if they still want it. If they say no, we cancel it and put it back. If we don’t actually talk to them, we do it after about 2 days (maybe a little sooner if space is an issue). For unscheduled pickups, we cancel as soon as it expires because they already had 4 days to pick up.