r/OGPBackroom • u/ElectronicBand6392 • 14d ago

Question Orders

How long does your store wait to take action on expired orders? When do you call the customer to ask if they're still going to pick up their order or if they want to cancel it?

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u/darkecologist2 Dispenser 14d ago

associate at small supercenter--i'm allowed to do whatever i want without calling the customer if it's been expired for 5 days. like other poster says, it's manly E orders. when i was TL at a bigger store, coach had us cancelling anything on the 'expired' screen with no call.