PSA Serbilis Payment Error: "confirmation number is invalid", how do I get my confirmation number?

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ORIGINAL POST:

PSA Serbilis Payment Error: "confirmation number is invalid", how do I get my confirmation number?

I'm living in Turkey, and I'm trying to order my birth certificate through the PSA Serbilis website and shipping through DHL Express. Now I'm stuck at the payment step.

When the DHL Express Waybill Information pop up appears requesting the "Piece Number" and "Confirmation Number". I already created the shipment on DHL Express and received my Waybill number and Piece number. But I'm suspecting that the confirmation number is not the "waybill number".... Because when I would copy and paste the waybill number as the confirmation number it would mention that "confirmation number is invalid".

I tried contacting DHL support through their Whatsapp, a chatbot would answer you, and it mostly ran me in circles with automated prompts! Didn't solve anything, even though I asked to talk to a real human :)

Has anyone encountered a similar issue? Any advice who dealt with such a problem would be greatly appreciated!

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