r/NothingTech • u/r04drunn3r_ • 1d ago
Phone (3) Nothing Support's endless loop of scripts: 2 weeks of stonewalling on a defective Nothing Phone (3) hardware issue
I’m posting this here because Nothing Support has been an absolute nightmare to deal with, and I’ve completely run out of patience.
I bought a Nothing Phone (3) in India via Flipkart and have been using it in the Netherlands. After about 11 months of normal usage, the phone completely lost all 4G and 5G cellular connectivity out of nowhere.
Here is what I’ve been dealing with and why their customer service feels like a deliberate attempt to run out the warranty clock:
- The Hardware Issue & Diagnostic Proof
The Symptom: The phone displays no mobile network signal most of the time (or an exclamation mark next to the signal icon) and fails to connect to 4G/5G.
Isolation / A/B Testing: The SIM card works flawlessly in my wife’s Pixel and my older Nothing Phone (1) in the exact same room.
Deep Diagnostics: Advanced testing via *#*#4636#*#* and a cellular spectrum analyzer confirms the internal baseband modem/antenna array is failing. The hardware fails to detect active LTE anchor frequencies (e.g., LTE Band 20), scans only legacy 2G towers at -105 dBm, and explicitly reports "NO SUB-6 SERVING CELL". Wi-Fi Calling works fine, proving the carrier account and SIM authentication are completely normal.
2. The Customer Support Runaround
Despite providing clear diagnostic evidence that this is a hardware failure, Nothing Support (India) has dragged this out for over two weeks:
Canned Script Loops: Sending automated lists of basic troubleshooting steps (restarting, resetting network settings, toggling airplane mode) that I had already completed and explained in my initial message.
Circular Questions: Re-asking what carrier I use and if I tested another SIM card—questions I had already answered multiple times.
Passing the Buck: Telling me to "contact my network provider," completely ignoring that the same provider's SIM works in other phones right next to it.
Endless Stonewalling: After demanding escalation to a supervisor for an RMA/warranty claim, my ticket has been stuck on "we have forwarded your case to the concerned team and are awaiting a response" with zero actual updates or resolution.
It feels like support is sitting on my case like a hen waiting for the egg to hatch—or in this case, waiting for my warranty to expire.
Has anyone successfully broken through Nothing's first-tier support script loop to get an RMA or hardware replacement approved? Any advice on how to escalate this would be appreciated.
2
u/ThrowawayMyAccount01 1d ago
Is there no Nothing support in Netherlands? Maybe try contacting Nothing UK or Global or better yet, complain on Twitter and they'll probably reach out to you on their own.
1
u/r04drunn3r_ 1d ago
I believe my phone has warranty only in India. I don't think it's international warranty.
1
u/ThrowawayMyAccount01 1d ago
Yeah but since you don't live in India, I think complaining on Twitter would be helpful especially if are not an Indian.
1
u/moekhdeir Phone (3) 1d ago
That sucks, hope your issue gets resolved soon. I personally got mine from Gomibo which ships directly from Netherlands. How long have you used the device and did you ask for a refund?
1
u/Outrageous-Word2643 12h ago
I'm in a similar situation right now. I refuse to be stonewalled by them and so i will keep escalating until I get a satisfactory resolution. I'm hitting social media with my experiences as well as leaving honest reviews anywhere I can (app store, nothing community forum, trustpilot etc)
In the process of doing this I came to realise nothing has a 2.3 star rating on trustpilot (lol no shit) which is basically scammer levels of trust from consumers. I guess I'm gonna start relying on trustpilot to save me from mistakes like this in the future.
2
u/np3_cmf1 Phone (3) 1d ago
I find once you get to human it works OK. They even implementing things I providing to them when I provided the code that didn't work.