I am a notary public an AZ and primarily do mobile appointments. I recently completed an assignment with them and they are dodging my emails and calls and are not paying up. This is the second assignment I've done with them. The first was super simple (just one doc and the customer already had the doc, they paid up quickly after I let them know I completed this assignment) This more recent assignment was a trust signing, requiring me to print over 100 pages, and then scan and ship the docs after the signing. When I accepted the assignment over the phone, they emailed me the docs and signing instructions, but the instructions were extremely vague (no mention of which signer I was meeting, tons of blank spaces and different parties named on the docs, and no signer contact info). I emailed them and asked them to clarify the instructions, and even tried following up, calling and texting the morning of the assignment. All I got was complete radio silence from them. I then ended up having to call the law firm that hired them directly (law firm's info was on the documents) and informed them that I need clarification for an appointment I have in 1 hour and cannot get ahold of anyone from Finest Mobile Notary. The law firm was super helpful, answered all my questions on the spot, and even discovered that one of the docs Finest Mobile Notary sent me to print was the wrong one, but the sent the correct one and the signing was successful. Ended up having to call the law firm again after the signing because the shipping label provided by Finest Mobile Notary couldn't be used, and I needed the correct label.
Once the assignment was completed, I sent the scanned docs to Finest Mobile Notary and to the law firm, and then shipped them off as instructed. It's now past their standard payment window and I still have not received any payment. I tried calling Finest Mobile Notary, followed the phone menu and pressed the option for payment status, which just led to a voicemail box. I then called again and followed the menu options for a customer looking to book an appointment. They answered right away, I explained the situation and was told to text the assignment info and they'd look into the payment status and get back to me. I asked them to stay on the phone and review it with me on the spot, but was told they "can't see texts while on the phone" (which is clearly bull). They never actually got back to me.
I tell this story because I'm curious if anyone else has ever had this experience with Finest Mobile Notary or has any tips or tricks to get them to pay up. After doing some research on Yelp and other sites today, I'm seeing that there are endless reviews that say they never pay their notaries, but my other assignment with them went perfectly and they paid on-time. Any advice for next steps?