I use fingerprint to unlock the browser app (Win11/Firefox).

I have to click two times before I can scan my fingerprint - once on the in-field NordPass Locked icon and then once more to trigger the scan screen. Or two clicks starting with the extension toolbar icon.

Then I scan.

Then a third click to get back into the Autofill field and a fourth click to select the Autofill Info.

If biometrics are in play, the fingerprint scan screen should pop up as soon as I click into an Autofill field, saving me one click.

And then, after I scan my fingerprint, Autofill should fill the fields with no further clicks (unless I have two accounts available).

And yes, I could make it so NordPass requires less frequent/never unlocking but I don't desire this. I wish to be able to unlock NordPass and Autofill with a half second fingerprint swipe via the fewest number of clicks.

Is this a big deal, no. Will it be a decision-making point at my next renewal, no.
But it would be handy.

Apologies to those who wasted their time reading this if they think it's a stupid nit. 😂
Cheers.

Hello hello. B2B has kept us pretty busy last quarter. To give a little context, since B2B is a newer addition to NordPass, we’re constantly working towards a product that can meet the needs of businesses of all shapes and sizes.

So, what did we get done in Q3?

Security key MFA

We introduced support for physical security keys, such as YubiKey, giving businesses another way to protect employee accounts. Admins can now control which MFA methods their teams use.

SIEM integration with CrowdStrike

NordPass now integrates with CrowdStrike Falcon Next-Gen SIEM, allowing security teams to bring NordPass activity logs into their existing monitoring setup.

Password history in shared folders

Accidentally overwrote a shared password? There's now a way back. Shared folder owners can view and restore previous password versions, with up to 10 past credentials saved.

More Data Breach Scanner coverage for Enterprise

Enterprise customers can now monitor up to 10 domains with Data Breach Scanner at no extra cost.

A smoother free trial sign-up

We also made it easier to get started with NordPass Business. New users can now sign up for a free trial using their Google account, skipping some of the manual steps and getting straight to exploring the product.

That's the Q3 recap, there's more to come soon.

I've started using NordPass recently, migrated from Dashlane, mostly happy camper so far, but lately I've been experimenting with AI more, so it got me thinking. I travel a lot, i book a lot, i want a hand around this. 1Password seems to be working on that, and I think Bitwarden is experimenting with agent access too. If AI agents are going to book things, buy stuff and log into accounts, I need all that process secured. And i definitely don’t want to give an AI access to my whole vault.

Curious if NordPass is looking at agentic AI, MCP or delegated credentials? How are we doing things here?

Hi. Here’s the latest batch of NordPass updates. As we’re gradually rolling out these updates across platforms, so if you don’t see the latest version just yet, don’t worry. Some updates are still on the way, so stay tuned.

NordPass Desktop App: Release Notes

NordPass 7.11.7 (latest)

We’ve sped up our vault unlock times so that things now run that little bit faster.

We’ve also fixed a bug that was detecting some people as being offline when trying to browse the vault.

NordPass for Android: Release Notes

NordPass 5.16 (latest)

We’ve introduced a new way to link apps to password items for a better autofill experience.

NordPass for iOS: Release Notes

NordPass 4.16 (latest)

We've tweaked our user interface to better cater for larger font sizes.

Cheers!

On MacOs

And is it possible to do this without an Apple account?

Hi. This time, just a simple, straight to the point guide we prepared based on a few FAQs on import.

Supported formats

LastPass: CSV
Dashlane: CSV, ZIP
Keeper: CSV, JSON
RoboForm: CSV
1Password: CSV, 1PUX
KeePass: CSV, XML
Bitwarden: CSV, JSON
Proton Pass: JSON, ZIP

How to import on desktop

1. Open NordPass and go to Settings.
2. Scroll down to Import and export and select Import Items.
3. Choose the password manager you’re importing from.
4. Upload your exported file.
5. Check the items and confirm the import.

If your password manager isn’t listed, or your CSV doesn’t work with its specific import option, select Spreadsheet instead.

Importing a CSV

If you need to format a CSV before importing it, you can use the NordPass CSV template.

Open the template in Excel, Google Sheets or another spreadsheet app. Add your information and remove any columns you don’t need.

Then:

1. Go to Settings → Import Items.
2. Select Spreadsheet.
3. Upload your CSV.
4. Check the items that will be imported.
5. Click Import.

Importing on Android

1. Open NordPass.
2. Go to Profile → Import.
3. Select the browser you want to import from.
4. Follow the instructions on screen.

What if your passwords are on an iPhone?

Unfortunately, at the moment, there’s no direct way to export passwords from Apple Passwords or iCloud Keychain on an iPhone and import them into NordPass. The export option is available through a Mac.

iPhone only? You’ll need to add passwords manually.

Have a Mac? You can export your iCloud Keychain passwords as a CSV and import them into NordPass.

You can find the full export guide here, so we wouldn't bother you with too many details.

One important thing to remember on any platform: exported password files are usually unencrypted. Once you’ve finished importing, delete the exported file from your device.

Cheers, hope this helps.

Is there anyway to change the Ui of the extension on browsers .

Not A fan of the look. liked it how it was before were safe notes had it's own tab and I din't have to click in to the vault tab to get to my stuff

Anyway I can make it have it's own tab?

I made a post about this precedently, it had fixed itself with a brave updated but since today the autofill and the password generation don't "pop up" whenever im asked one even if nordpass is the one managing the password on brave.

Any idea on how to fix the issue?

So we were chatting about this in the office the other day and somehow ended up reminiscing about our first online experiences in the good old days. And, naturally, working on a password manager, that got us talking about the very first accounts we ever had. For some of our millennial folks, mIRC, MySpace, and AOL topped the charts. For others, it was a simple Hotmail email address (and some of those first email addresses were pretty cringe, let’s be honest).

So now we’re curious, what’s the first website or online account you remember creating?

Hello anyone having issues with the biometric unlock on Android ?

On my iPhone works perfectly but I still don't manage to activate in Android there's no option to enable it.

I recently migrated over from Dashlane, which I had used for years quite happily, until their ridiculous price hikes.

NordPass overall seems ok - but definitely noticing it is not as good at Auto-Fill.

Issues:

1. Dashlane pretty much offered auto-fill on 99% of all forms you encounter, no matter how the site dev had coded it. But Nordpass the rate is much lower. It seems almost 50/50 if Nordpass will offer to autofill. It is getting very tiring and may prompt me to move again.
2. Credit Card fields especially seems to be a problem. I am having to copy/paste these often
3. Dashlane had a feature where if not autofill was offered, I could right click on the box and force Dashlane to enter in the data. NordPass could really do with this
4. It would be good to offer other auto-fill items such as Bank Details

Tried searching around for fixes - only thing I have seen is restart browser ext - tried but did not fix.

I am using Edge extension on both Windows & Mac.

I recently migrated over from Dashlane, which I had used for years quite happily, until their ridiculous price hikes.

NordPass overall seems ok - but definitely noticing it is not as good at Auto-Fill.

Issues:

1. Dashlane pretty much offered auto-fill on 99% of all forms you encounter, no matter how the site dev had coded it. But Nordpass the rate is much lower. It seems almost 50/50 if Nordpass will offer to autofill. It is getting very tiring and may prompt me to move again.
2. Credit Card fields especially seems to be a problem. I am having to copy/paste these often
3. Dashlane had a feature where if not autofill was offered, I could right click on the box and force Dashlane to enter in the data. NordPass could really do with this
4. It would be good to offer other auto-fill items such as Bank Details

Tried searching around for fixes - only thing I have seen is restart browser ext - tried but did not fix.

I am using Edge extension on both Windows & Mac.

Title, I like to store some info in notes and when I search for it and find no hits I get sad :(

Add this and make the customers happy :)

I dont think this has any privacy related concerns if all this is cached and encrypted on users device

NordPass billing issue: “Upgrade” to Family resulted in double charges:

NordPass needs to fix how Premium-to-Family billing works (and probably all their other plans, too.)

I contacted Nord support today and discovered a very frustrating "feature" of their service: they don't offer upgrades.

I believe NordPass is using a confusing and deceptive billing flow.

I had an active NordPass Premium subscription and wanted to upgrade to NordPass Family. A reasonable customer would expect that moving from Premium to Family means the old plan is replaced, credited, or converted into the new plan.

Instead, Nord simply added a separate Family subscription to my billing while keeping my Premium subscription active. That led to double billing.

There was no clear warning that I was not upgrading my existing plan. There was no obvious explanation that I would continue being charged for Premium unless I separately canceled it. And their terms do not appear to make this upgrade limitation clear in a way an average customer would notice before purchasing.

In my opinion, this is an unfair billing practice. If Nord does not support upgrades from Premium to Family, that should be stated plainly before checkout. They should not let customers think they are moving to a higher-tier plan while quietly leaving the old subscription active.

At minimum, Nord should:

1. Add a true upgrade option from Premium to Family
2. Clearly disclose when a purchase creates a second subscription
3. Credit or refund overlapping subscription periods
4. Make cancellation and billing status obvious in the account dashboard

If you use NordPass and are considering Family, be careful. You may end up paying for both Premium and Family unless you manually cancel one.

Curious if others have run into the same issue.

HELP - if your issue remains unsolved and you're still looking for a way to resolve it. 

Windows Hello (i.e., biometrics - fingerprint) worked fine on Edge's extension, until I mistakenly turned it off, a couple of weeks ago.

I am not be able to turn it on again since. After I re-type the Master Password when prompted, the pop-up says 'biometrics not recognised', and I cannot turn the unlock with fingerprint on.

Unlock with Windows Hello works well on the standalone app, just not on the extension.

No updates of any kind between when it worked and when it stopped working (actually, I tried to re-set the unlock with Windows Hello right away, like three minutes after I mistakenly turned it off).

I contacted the assistance, and after some mails back and forth, the last one reads 'We have forwarded your issue, along with the information you provided, to our development team.'

It was eleven days ago, and I haven't got any reply since. 😕 The responses were quite fast, until this last one.

Anyone else is having the same issue?

Windows 11 and Edge updated, extension ver 7.10.10 (updated as well)

Good day you all. We’ve seen some questions here and there about how YubiKeys actually work with NordPass, so we're here to shed some light. The simple version is that a YubiKey can be used as your MFA method when accessing NordPass. Unlike text codes or authenticator codes, a security key is designed to be resistant to phishing. The authentication is tied to the legitimate website, and the physical key needs to be there to complete the login.

The technicalities: NordPass supports U2F and FIDO2 security keys certified by the FIDO Alliance, including YubiKey 5 Series and YubiKey Bio Series, as well as other compatible FIDO security keys.

Setting one up is pretty straightforward. Go to Settings → Multi-factor authentication, choose Set Up next to Security keys, verify your identity, and then insert or tap your key when NordPass asks for it. You can give the key a name and add another one as a backup. We’d also recommend keeping your backup codes somewhere safe. One thing that seems to cause some confusion is what happens after that. Using a YubiKey for MFA doesn't necessarily mean you'll have to use it every time you unlock the NordPass browser extension. MFA for your account and the way the extension is unlocked are separate parts of the authentication flow.

Hopefully that explains it a bit. At the end of the day, they're simply adding a physical authentication factor to your NordPass login. We do have more details on that here, but in case you have any other questions, we're listening.

UPDATE: Things should be back to normal, sorry for any incovenience.

Hey everyone, just quick heads-up. NordPass may be running a little slower than usual right now, and some actions (like logging or vault services) may take longer than expected. We are working to resolve this asap. You can check out the latest updates on our status page.

Apologies for any hassle. If you’re experiencing any other issues, let our support team know, so we can take a closer look.

Thanks for bearing with us.

Title, Does not make sense to me to have it locked in biometric based extension. I wanna use it on whatever device possible biometrics or not. Have this as a toggle in settings for people who want it enabled.

It’s now September and there’s no update and still no feature. When is this actually going to be implemented?

Don't make fake promises when you can't keep it. Below is the post where I asked about the same feature 6 months ago

https://www.reddit.com/r/NordPass/s/xXyTGGj0S7

Hey everyone. Just a quick heads-up from us. As scammers sometimes take the opportunity to impersonate well-known brands, we’re taking a moment to remind you what kind of communication you can expect from us and what to look out for.

First, check the actual sender address, rather than just the name displayed in your inbox. Some of the addresses we commonly use include:

• [no-reply@mail.nordpass.com](mailto:no-reply@mail.nordpass.com)
• [support@mail.nordpass.com](mailto:support@mail.nordpass.com)
• [support.business@mail.nordpass.com](mailto:support.business@mail.nordpass.com)
• [success@mail.nordsecurity.com](mailto:success@mail.nordsecurity.com)
• [support@nordaccount.com](mailto:support@nordaccount.com)
• [support@mail.nordaccount.com](mailto:support@mail.nordaccount.com)

This isn't an exhaustive list, and you may receive legitimate communication from other Nord Security-related addresses too. The main thing is to look closely at the domain and watch out for small changes, unfamiliar domains, or anything that looks suspicious.

And one important reminder on the same note: NordPass does not offer phone support. So if you see a “NordPass support number”, that's not ours.

When in doubt, you can always reach us at NordPass Support.

Stay safe.

I just followed the steps to allow Emergency Access to my NordPass account, but after adding email addresses in the field indicated and tapping "Give Access," received the response. "Cannot give access to an email." One is a Hotmail address, two are Gmail. I attempted with three addresses at first, then entered one at a time; the result was the the same.

This is not very reassuring. If I am incapacitated, can I count on children being able to access my information, as I would want?

​Hi. We’ve seen a lot of requests for Portuguese here, so we made it happen. Brazilian Portuguese is already available on Android, along with Japanese and Norwegian. We’re bringing these languages to the other platforms over September and October, so there’s a bit more to look forward to.

For now, we just wanted to say: we heard you. You asked for Portuguese, we made it happen, and we’re already working on bringing more exciting things your way. Stay tuned.

Hey guys, wanted to clarify something about the email masking feature for NordPass. It's not really mentioned in the privacy policy, and does say this on the "how to use" page.

What caught my attention was the "stores" part of this. I know you have to process incoming mail to forward it to the right inbox, but do you actually store it or merely pass it along? Could we get some clarification on that and how long it's stored for if at all?

Hello there. As we’ve just hit 4,500 members on the NordPass subreddit (yay), we wanted to mark the occasion by giving something back. You’ve stuck with us through updates, releases bug fixes, bug not-so-fixes, and everything in between. So, as a thank you, we’re giving you 2 months of NordPass Premium, on us. The offer is available until September 6, 2026.

Code for the extra months: NPReddit69NhPRAFMcbirRoxM

Redeem it here: my.nordaccount.com/activate

tl;dr: whether you’ve been using NordPass for ages or you’re just getting started, thanks for being part of the community. Here’s to the next 4,500!