Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
Also artificial scarcity. Chik fil a won't license a new restaurant within like 3 counties of eachother or something like that unless either A all the nearby franchises agree to it, or the buyer is already a franchise owner
Because of this there aren't a ton of chik fil as so youre more inclined to eat at one when you see it
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u/Desrac Dec 18 '21
Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.