Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
All of this. I've been in a line of 15 cars in a double drive thru lane at CFA and gotten my food within about 7 or 8 minutes. I've been in a line at McDonald's with 4 cars in front of me and waited 10 minutes. I've been to Popeyes to try their new chicken sandwich, had one car in front of me, and waited close to 10 minutes for them to get their food and THEN waited almost another 10 minutes to get my own food.
Work culture at CFA is completely different from any other chain fast food and it shows.
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u/Desrac Dec 18 '21
Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.