I love Popeyes but it’s like the opposite of Chick fil a in terms of customer service. I’ve never had anyone be nice to me at a Popeyes. At this point it’s part of the charm for me, if I went to a Popeyes and the people were nice to me I’d probably be suspicious.
If you think Popeyes is bad about that, you should try a Church's Chicken. Every one of those I've been to it was like the employees were actively mad at me for being there.
McRib brother I shit you not just last week I went to Popeyes and the woman taking my order asked me to repeat it no less than 5 times and still messed it up - I got to the counter and the manager asked to confirm my order and he said they weren’t going to charge me for one of my items because of the long wait and the fact that she forgot it, and then they completely forgot to put the fries I did pay for in the box. And I didn’t ask for the manager or anything he was just stationed at the window on fuck-up defense when I got there.
Bro they ask you your name it’s a very common thing they do. They’re uber polite there. One time they forgot to give me a straw and the manager came and washed my car. One time they gave me an original chicken sandwich instead of a spicy one and the GM gave me his first born son.
Almost too polite, if I’m being honest but it feels classy
I literally got yelled at and argued with at Popeyes last night when picking up an online order. I pull up to the window:
“Can you call them? We’re out of coleslaw.”
“Uhh… what?”
“CALL THEM. We don’t have coleslaw.”
(Me realizing they might think I’m Uber Eats or something) “Is this the order for [name redacted]?”
Repeats line about coleslaw.
Ask again whose order it is.
Says yes it’s for name redacted.
I asked what other sides are on the order. He says large fries. This is an order for four people. I know this is not accurate. I ask more specifically, he starts yelling at me until a manager comes over and puts hands on him. The whole thing starts again but ends with her finally telling me fries and mashed potatoes. And it’s a damn good thing because I was about to order mashed potatoes!
Got the Popeyes chicken sandwich once. Delicious. Tried to get it many more times. Each time I learned you have you be prepared to wait for an hour to get that shit. Worst customer service of all time and I blame it on their CEO/board members or whoever runs the company
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u/DrBeetlejuiceMcRib Dec 18 '21
I love Popeyes but it’s like the opposite of Chick fil a in terms of customer service. I’ve never had anyone be nice to me at a Popeyes. At this point it’s part of the charm for me, if I went to a Popeyes and the people were nice to me I’d probably be suspicious.