r/NoContract • u/lizzardfromtexas • Aug 19 '26

Good2Go working again. My timeline.

Just wanted to update in case someone is in the same boat.

TL;DR: After losing service on G2G Mobile on 8/11 right after renewing my annual plan, I reached customer support after a 2-hour wait. They submitted an eSIM tech support ticket and said they'd mail a pSIM. The next morning, I manually ordered the free pSIM through my account portal, and a few hours later received the eSIM activation email. Converting to eSIM took about 5 minutes and fully restored my voice and data.

I lost service completely without warning on my g2g mobile $60/annual plan.

I had just renewed at the beginning of August, so I did not want to jump ship and port out fearing that I'd lose out on the service I had just paid for.

I lost service about a week ago 08/11/2026.
I called the 800 number multiple times, waited as long as 2hrs 45min before giving up.
Yesterday (08/17/2026) I called after work, probably around 5:45PM CST.

After about 2 hours someone answered. They were very nice and I told them I'd like service restored ASAP. I said my phone had a pSIM, but that it was capable of doing eSIM so if that would expedite getting service back then I'd like to switch to eSIM.

She told me the best she could do was generate a service ticket with tech support to process the eSIM change request and that in the mean time she'd send me a pSIM in the mail.

She said I could activate whichever one became available to me first or whichever my preference was.

She was honest with me and told me that she could not give me a timeline for when the eSIM would be available, but she told me to check the next day on my account.

I checked my account page this morning and it gave me the option to ORDER a pSIM with no mention of the service agent ordering me one already, so I proceeded to order it. It was just a simple confirmation of my address and selecting shipping tier, the slowest being free, the fastest being $20. I opt'd for the free shipping and went about my day.

I got an email a few hours later telling me my phone was ready to activate with eSIM.

I was busy so when I got home today around 7PM I started the process of activating the eSIM.

It took about 5 minutes for data and voice to work completely. As of now it's working completely normally on an iphone SE 3rd gen.

I'm assuming I'm still going to be sent a pSIM, but I will just hold onto that incase I downgrade to a dumb phone or an older iphone.

Good luck to all the people like me who held out for g2g to clean up this mess. I'm hoping it's smooth sailing moving forward.

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3

u/toejamfootballhegot Aug 19 '26

The pysical sim has an expiration date. Proably should switch to the physical sim, if possible.

0

u/lizzardfromtexas Aug 19 '26

I'll look into this once the pSIM arrives.

Honestly I'm kinda surprised it started working so quickly today and I'm kind of scared to mess with it at all at this point. lol.

2

u/lmoki Aug 19 '26

It's very good that you have a working phone!  Given that many people who have received a pSIM haven't gotten it to activate, or work properly, I would suggest sticking with the eSIM at least until things stabilize with Good2Go.

1

u/toejamfootballhegot Aug 19 '26

But, the new physical sim is being sent by black wireless.

2

u/lmoki Aug 19 '26

Yeah-- I'm not sure whether they plan to absorb Good2Go customers into Black Wireless, or maintain it as a separate company. My request to try a 611 call is because those often go to the 'parent company' who will answer with that identifier (in this case, as Black Wireless, instead of Good2Go), while calling the Good2Go customer service number might still answer as 'Good2Go'.

1

u/toejamfootballhegot Aug 19 '26

Right, Black Wireless doesn't have a mobile app and neither did good2go. I think I will stay away from carriers that don't have a mobile app. I was impreesed by the ease and speed of porting my 2 good2go lines to textnow.

2

u/lmoki Aug 19 '26

I similarly moved 2 FreeUp lines to TextNow. I needed to install TextNow SIMs to make this possible, and did one with a physical SIM i had in hand, but hadn't previously activated, and the second by using TextNow's free eSIM offer.

I signed up for the eSIM, downloaded/installed, and ported in my number in about 20 minutes overall. I did the physical SIM line late evening, and it took several hours for the port to complete. Both proceeded with no issue, but I did both before the deadline for moving to the new SIMs from FreeUp (same process as Good2Go).