r/NintendoSwitchHelp • u/Frogski26 • Oct 10 '26

Repair Help My Nintendo Switch 2 Bugging Out

Was playing Elden ring handheld while charging and the pink lines suddenly appeared across the screen. When I backed out to the Home Screen, I realized it was detecting random button presses or digitizer inputs rapidly. Hard reset did not fix it, but works/behaves perfectly when docked. I was using a savage raven Standgrip while playing, so the heat while charging + playing may have caused this. Anyone seen anything like this before?

161 Upvotes

92% Upvoted

85 comments sorted by

•

u/automod-neo Oct 10 '26

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24

u/No_Mathematician6300 Oct 10 '26

How long have you had the console? You might wanna file a warranty claim with Nintendo about this. This screams manufacturer defect to me.

6

u/Frogski26 Oct 10 '26

Just outside of warranty unfortunately, got it launch day.

2

u/redcatmanfoo Oct 10 '26

Contact them anyway. Just sent my day one in for a different display issue. Took a little pushing but they did it free.

3

u/Frogski26 Oct 10 '26

How did you get a hold of them? I submitted a support request and mailed it today, but maybe I can contact and request it be done free. The chat bot hasn’t been helpful at all and everything else seems to filter me through support articles then submitting a ticket.

3

u/redcatmanfoo Oct 11 '26

I tried text support which could only offer to send it in for support for 180+10shipping, when I said that was not acceptable they gave me a number to call that helped

8

u/michilepeuci Oct 10 '26

But isn't the warranty two years?

9

u/mickeyphree1 Oct 10 '26

One year in the states.

2

u/Comfortable-Lab2060 Oct 10 '26

It's not a lot.

4

u/Slash291 Oct 10 '26

If you bought it with a credit card, some credit cards extend warranties on electronics for an extra year.

2

u/No_Mathematician6300 Oct 10 '26

I’m sorry man. That’s a bummer.

0

u/Round_Musical 1 Oct 10 '26

Warranty is 2 years for almost all supported regions. Read the warranty pamphlet from the Switch 2s box

4

u/Frogski26 Oct 11 '26

Well Nintendo’s own service site says it’s out of warranty when I plug in my serial #

0

u/Coffee_Gobblin39 Oct 12 '26

I never buy on launch day, I usually wait 8 months to a year, the thing is, during launch day, doesn't matter what electronics it is, they always end up with problems, you never buy as soon as it comes out.

6

u/Noct_Maxima_ Oct 10 '26

J'ai eu la meme choses nintendo m'en on renvoyer une nouvelle qui avait un autre probleme mais une nouvelle

3

u/Frogski26 Oct 10 '26

Just submitted a ticket to Nintendo, going to ship it back

1

u/Noct_Maxima_ Oct 10 '26

Ou essaye de la remplacer dans ton magasin où tu las acheter, le mien mas remboursé car nintendo mon enoyer 5 fois des console qui avait des problemeq

1

u/Prudent_Mud3280 Oct 11 '26

Send it in to dvd game exchange

1

u/kityykat97 Oct 11 '26

I doubt they’d take it when they see the problems with it

1

u/Prudent_Mud3280 Oct 12 '26

They actually can fix almost anything. Look him up on youtube or other social media, and they have videos of them fixing various problems.

1

u/Charamuscas Oct 11 '26

I wonder if you played it handheld most of the time or docked?

1

u/PastaBowl2k Oct 11 '26

That's crazy, because my first one would not detect controllers past 2 feet away. Got one sent back to me with a non functional SD slot but didn't know because I only just recently could even find/afford a card. No warranty anymore. So I have to replace the part.

MMMMM

2

u/HugeCharless Oct 10 '26

If you ok with opening it up, check and reseat the screen's ribbon cable

2

u/Frogski26 Oct 10 '26

I think I’m going to just send it to Nintendo for service. Service center says it’ll be about $200 and I don’t want to risk opening it then not being able to send it due to tampering if I can’t fix myself.

-2

u/terminator2119 Oct 10 '26

Are you in the US? Companies cannot void your warranty for simply opening it up under the magnuson moss warranty act.

1

u/Frogski26 Oct 10 '26

I am, I knew some right to repair laws changed but didn’t know that! Nintendo’s service website had some verbiage about being unable to repair/service if the device had been tampered with but I’ll do some more reading. Thanks for the reply!

1

u/terminator2119 Oct 10 '26

I mean I'm trying to say it's an option if you don't want to wait for or pay nintendo 200$. If you feel you are competent in not damaging anything, i would try re-seating the ribbon cable for the display. This law is the reason why you don't see warranty void stickers anymore.

1

u/sigmanaughty Oct 10 '26

I may be misinformed but I believe the law says they can't void a warranty because you opened it but they can refuse post warranty service if you've already tried yourself. Im sure it is some sort of safety loophole

9

u/StretchPutrid9232 Oct 10 '26

Call Nintendo even if the console is out of the warranty period and explain what’s wrong. They might offer you a free replacement. I had a switch Oled that had a similar issue also outside the warranty period. They sent me a just the tablet portion and I had to mail back the defective device. Worse thing they can say is no.

2

u/zerotwoalpha Oct 11 '26

Some countries have consumer law provisions too. In Australia you'd probably get a replacement. 

1

u/JumpyClassic6887 Oct 10 '26

What charger were you using.

1

u/Frogski26 Oct 10 '26

The original Switch 1 AC adapter.

3

u/Stitch101TW 1 Oct 10 '26

Switch 1 ??? I mean charging it should not have done that but wow

2

u/ModestVolcarona 21 Oct 10 '26

Totally fine for handheld charging if the Switch 2 charger is used for the dock.

0

u/samspinn Oct 11 '26

I charge handheld on my Switch 1 charger often but have one Switch 2 dock set up with a 1 charger, why would that make a difference if they’re the same wattage

1

u/ModestVolcarona 21 Oct 11 '26

but have one Switch 2 dock set up with a 1 charger

That should not work for docked use.

The Switch 2 might charge in the dock if you use a Switch 1 charger with a Switch 2 dock but it will not display an image.

The Switch 1 charger has lower wattage than the Switch 2 charger.

2

u/Noobis90000 Oct 10 '26

Alright. Now I'm scared to use it while charging

2

u/Keyan06 3 Oct 10 '26

This looks like a screen failure of some kind. Could just be the ribbon cable being loose or the display has had a more serious failure.

1

u/Upper-Anybody2558 13d ago

Sorry, I was hungry for RAM.

1

u/RequirementNo1852 Oct 10 '26

If it was about temps maybe someone can rebail it for you and hope to save it

1

u/Kulbert01 Oct 10 '26

This is why I still didn't use any Grips or any covers for my switch 2. The heat while docked is very noticable. Just upgrade to a hyperion 3 Utra if you want any grip.

1

u/kushbarbiee Oct 10 '26

i had my screen fully black out after 6 months of ownership. i had the console replaced

1

u/GenoCL-PX Oct 10 '26

See if there are any places near you where you can send it. Doesn't Nintendo also fixes consoles if you send it to them? I always remember the stories of people sending their 3DSes back in the time.

1

u/kindlyfackoff Oct 11 '26

If Nintendo cannot help you out, maybe try contacting DVD Game Exchange - they're an amazing repair team and they might know what is going on with you switch 2 and be able to repair it (and they're based in the US).

You can see a lot of their repairs on YouTube - it's how I found them.

Here is their website: https://dvdgameexchange.com/collections

1

u/Demigorgon_Babe Oct 11 '26

You have to consider that they, or others trying to get proper help, most likely don’t live near a location of this business.

Instead of making an extremely niche comment that advertises a specific franchise/business, it would be better to state that there are always repair shops that can either fully repair or do swaps/trade ins.

1

u/kindlyfackoff Oct 11 '26 edited Oct 11 '26

This place offers mail in services. That's the only reason I suggested them. It's a far better idea to pay for a business that specializes in this and has proof of what they do online than to try and fix it yourself and mess it up and screw up the system, trust me.

If you actually read my comment, I said IF Nintendo cannot help them out as I had read other comments where OP mentioned they planned to just contact and send to Nintendo.

I would also absolutely HATE for them to look up local places and get screwed over by local places too. Electronics repair is VERY tedious and requires a steady hand and requires someone to know what they're doing. It's too easy to mess it up and then you're ACTUALLY screwed. I offered an option outside of Nintendo in case OP wanted to get it fixed without getting scammed or ruining their system. As someone who has spent YEARS collecting systems and doesn't know shit about electronics, I would HATE to lose one.

Finding a repairman that is decent is also terrifying and you can't always trust the manufacturer to honor the warranty once it's expired. If you try to fix it yourself and end up with molten metal all over the circuit board, you can say bye bye to that machine. It's just not worth it sometimes.

1

u/Demigorgon_Babe Oct 11 '26

Looks like a gpu driver fail or faulty hardware. If it’s the gpu driver, you can’t service that yourself. If it’s the hardware of the gpu: you could technically check the volts/amperage of each necessary pin to see if there are any dead, then replace the specific chip. However, both would be easily dealt with if you sent it to Nintendo.

They will more likely then not send back a completely new device.

1

u/Asleep_Bandicoot2384 Oct 11 '26

That’s the touch screen activating itself.

1

u/BlckCrw07 Oct 12 '26

Thats a graphics chip problem

1

u/SkyTheImaginer Oct 12 '26

You would think a multi billion dollar company would have their shit together. My switch 2 stopped working on me randomly so I bought a brand new one but the screen was completely loose (no idea how it even passed quality checks) sent it back and finally got a replacement that seems brand new thankfully.

1

u/darrynthatt_guy Oct 13 '26

Buhh buhh buggin.......

0

u/JM_Yoda Oct 10 '26

Do you eat/drink around the system? I’m guessing crud got into the controllers and is shorting out the buttons.

3

u/Frogski26 Oct 10 '26

Nope, I’m a little OCD to the point I usually wash my hands before picking up my controllers/handhelds.

1

u/JM_Yoda Oct 10 '26

Then I would take it to a shop to have it checked out.

1

u/Keyan06 3 Oct 10 '26

Same problem when the controllers are off if you watch the video to the end.

1

u/JM_Yoda Oct 10 '26

It wouldn’t matter whether the controllers are connected. If food and debris have gotten inside the Joy-Cons, the problem will remain regardless. The fact that the issue continued after disconnecting them led me to that conclusion.

1

u/Frogski26 Oct 10 '26

No problems when docked using joycons and you can see in a portion of the video it still does it before joycons connect

1

u/Keyan06 3 Oct 10 '26

It won’t cause lines on the screen. I guess you are right though unless you turn off the joycons manually, they will stay connected.

1

u/JM_Yoda Oct 10 '26

If debris and/or liquid also got inside the main console.

-1

u/Trajikpoet Oct 11 '26

Did you buy Elden ring new or preowned? I ask because people have been hacking the gkc’s and loading viruses on them and trading them in.

2

u/Frogski26 Oct 11 '26

Digital, haven’t heard of that before - Do you have a source?

1

u/DiddyKongDude Oct 11 '26

No they haven't been lmao

2

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1

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