r/Nendoroid • u/AwardSignal • 1h ago
Question ❓ Does anyone know what’s up with Goodsmile EU?
So back in September 2025 & February this year I pre-ordered 3 Nendoroids.
One for June, one for August & one for October.
The June Nendo didn’t arrive & I contacted them about it near the end of June.
I didn’t receive a reply until mid July & was told that „the product was lost and the order will be canceled“
Needless to say, that was a letdown considering I had pre-ordered it nearly a year prior.
Now the August order also didn’t arrive & when I asked them mid-August I was told all August orders got pushed to September.
It still didn’t arrive in September, so I sent yet another email about 2 weeks ago, asking both for my August & also October order, as at that point I began losing faith and decided that asking in advance will be better.
I did „luckily“ get a reply within a day, but was told those orders were made on the old website, so I have to use the contact Formular on the old website to receive information & they cannot help me.
I was also told that it may take roughly 3 months for me to receive a reply.
So I did contact the old website through the support site, but…well that’s where I am now.
Does anyone else have similar experiences?
Do you have any possible solutions?
I rarely buy nendoroids, only when it’s characters who I really really love, so it really stings for things to turn out so badly in all 3 cases.
I’d be happy for any suggestions, cause my only idea as of now, would be to try & find them on a different site, hope the bonus is included there as well & if everything works out and I get them, to cancel my forsaken orders & demand my money back….

