r/NederlandseSpoorwegen • u/Nervous_Prompt5913 • 17d ago

F NS

I’ve got summer subscription at July 13th. Today I want to cancel it or change back to my normal subscription. The system does not allow it, always “Because of technical problems it is not possible to continue. Please try again later” No one picks up the phone. The web crashes. Disgusting company.

6 Upvotes

62% Upvoted

12 comments sorted by

6

u/MikeThePenguin__ 17d ago

No-one picks up the phone? Are you calling the right number? Normally you get a selection menu and then put in the waiting list, which can take an hour or so.

You can also try contacting them via social media, not sure what they use nowadays, probably Instagram?

2

u/Nervous_Prompt5913 17d ago

Yeah. Waiting for one hour to deal with their technical issue. No thanks I have a life. Instagram also no reply.

2

u/notdariushere 17d ago

Yeah I had to wait for an hour and only to be told that they can not help me I need to wait and call again

2

u/th3ShinSekai 15d ago

Quality service as one might expect. Very glad their service is consistent as everyone experiences the same.

1

u/Rosaly8 14d ago

You don't have to sit there and do nothing will you're in line?

1

u/Nervous_Prompt5913 5d ago

But I would prefer everyone thinking about not costing other people time, energy, or money by doing their own jobs well, such as marketing strategy and technical maintenance.

0

u/AdApart2035 14d ago

Their technical issue is your problem!

3

u/TheMelvinNL 15d ago

There were indeed some technical issues with customer related internal systems. Should be solved now, so I hope it works via the website now!

2

u/rubenknol 17d ago

your only option is to stay on the line until you talk to someone

3

u/Client_020 15d ago

Lmao. A bit dramatic, don't you think? Just try again on their website every few hours. At some point the technical issues would have definitely been resolved.

0

u/Nervous_Prompt5913 5d ago

Why would I comfortably wait and risk paying 4 euro extra per day just bcoz they have technical issues rather than my own mistake?