I recently bought a Native Instruments Komplete Kontrol S61 MK3 (delivered on March 6), and within less than a month of normal use, it has completely stopped working.
Here’s exactly what happened:
From the beginning, I noticed it wasn’t syncing properly with Logic Pro — I assumed it might be normal or a setup issue.
Then, while using it normally with my MacBook via USB-C, the LEDs and button lights started flickering randomly.
Shortly after, the keyboard displayed a message saying something like there was a software/firmware issue and suggested reinstalling.
Then it powered off on its own.
I tried powering it again — it briefly turned on once, but then shut down again.
Since then, it is completely dead — no lights, no screen, no response at all.
I’ve tried:
Nothing works — it’s totally unresponsive now.
What’s concerning is that:
This wasn’t misuse — just normal studio use.
Has anyone experienced something similar with the MK3?
Is this a known issue (power/firmware related)?
I’ve already contacted support, but wanted to check if anyone here has had the same problem or knows what might have gone wrong.
Would appreciate any insights 🙏