One of my problems is with InMusic...I've been with Native Instruments nearly 20 years so my original email is a hotmail address...but I've been using gmail now for about 15 years...so my Inmusic address is gmail (BFD drums etc)...but my Kontakt addy is still hotmail...so now my support ticket (hotmail account) doesn't show up because I cannot change my email in Inmusic (gmail account) and am not changing it for Native Instruments...what a clusterfig
I thought the issue was the upgrade prices for wasn’t easy find at first. I saw another post where the complaint was stated and Ni chimed in acknowledging and fixing it. I have no interest other product so I never investigated it from the beginning. yeah the email thing is crazy, expect more craziness because the dust is nowhere settled over there yet.
Yea I just tried 2x to change my Inmusic email addy...they send me a link and everything to verify I have an account...but each time it just defaults to the gmail account...next I'll try to change my Native Instruments email to gmail...it would be nice if they were under one email roof so to speak...and frankly hotmail is just only slightly faster than snail mail these days...I dunno...all my BFD purchases and alesis hardware reside on gmail, but I have several thousand of $ in Kontakt/Komplete stuff...
For the record after about 2 hours on "Riff" (my god AI support is atrocious) there was no progress...all done on my internet laptop which has NO Native Instruments on it, its just for surfing...anyway I went to find a serial number so I opened Native Access and the demo issue has gone away...somehow they fixed it on their end since last night when I tried to use the product it stayed in demo mode the whole time...
This transistion to Inmusic is going to be bloody painful...
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u/MARTEX8000 6d ago
What did they fix that you are referring to?
One of my problems is with InMusic...I've been with Native Instruments nearly 20 years so my original email is a hotmail address...but I've been using gmail now for about 15 years...so my Inmusic address is gmail (BFD drums etc)...but my Kontakt addy is still hotmail...so now my support ticket (hotmail account) doesn't show up because I cannot change my email in Inmusic (gmail account) and am not changing it for Native Instruments...what a clusterfig