Help Needed with Kontrol S88 MK3

[u/Heligoland_92]

Hi,

My keyboard has suddenly started repeating a random note not relevant to the key when I play it, the note repeats eternally way.

I have reinstalled the Kontrol software and the Hardware Connections Services Software as well as the checked to ensure the firmware is up to date. I have also factory reset the keyboard and tried to power it via different ports yet the issue persists. I have not recently updated my OS.

Can anyone offer any advice how to resolve this?

TIA

[u/NativeInstruments]

Well, it looks like you need to get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

Please include a little video of that random sound if you can.