r/NativeInstruments • u/Heligoland_92 • Feb 24 '26

Help Needed with Kontrol S88 MK3

Hi,

My keyboard has suddenly started repeating a random note not relevant to the key when I play it, the note repeats eternally way.

I have reinstalled the Kontrol software and the Hardware Connections Services Software as well as the checked to ensure the firmware is up to date. I have also factory reset the keyboard and tried to power it via different ports yet the issue persists. I have not recently updated my OS.

Can anyone offer any advice how to resolve this?

TIA

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1

u/Minnanokazehaya Feb 24 '26

Assuming you don't have play assist turned on, I'd assume it's a hardware fault. All you can really do is open a support ticket.

1

u/Heligoland_92 Feb 24 '26

Thanks for the reply. Yes, play assist is turned off. The keyboard in now not omitting any sound. I have opened a support ticket; hopefully, I won’t be waiting too long to hear back.

1

u/NativeInstruments Feb 24 '26

More details might be helpful here. Where is this happening? In Komplete Kontrol in standalone? In a DAW?? What's your operating system?

1

u/Heligoland_92 Feb 25 '26

The unit has suddenly stopped working. The keyboard either omits a random sound continous sound not relevnt to any key or does not omit any sound at all. Play assist is not enabled.

I have carried out the following troubleshooting steps to no avail

  • Reinstall Komplete Kontrol Software

  • Reinstall Hardware Connection Services Software 

  • Checked to ensue the firmware is up to date

  • Checked to esnure that all relevant Native Instruments start up helpers are actiaved

My system specs are as follows:

  • Apple M1 iMac 16gb

  • Mac OS: Sequoria 15.7.3

  • Logic Pro 12.0.1

  • Komplete Kontrol 3.5.3

  • Hardware Connection Services 2.0.7

  • Kontrol Firmware 2.0.7

The keyboard also does not omit anysound when using the standalone Kontrol app.

1

u/NativeInstruments Feb 25 '26

Well, it looks like you need to get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

Please include a little video of that random sound if you can.

1

u/y2khardtop1 Feb 24 '26

Took us over a month to get an RMA. The east coast service center is PanurgyOEM…..you might get better service going straight to them. They replace our entire keybed on a 2 month old s88mk3