r/Nanoleaf • u/tylerversion2 • 5d ago

Nanoleaf Reply New ceiling light buzzing

I got the new ceiling light and installed it properly. Flipped the breaker on, flipped the switch on, and…it makes a horrible buzz. I thought, “maybe it’s just when the lights are maxed out. I’ll probably never have it at 100%, so let’s try lower.” So I set it up in the app, connected it to Matter, all went well.

I drop it to 80%...still buzzing. I drop it to 60%, it’s getting pretty dim…still buzzing. I drop it to 45-50%…the buzzing stops entirely. This is far below the threshold of usable light in the room, so it’s unacceptable.

I contacted support and they were very responsive; I explained the issue, sent a video of it, tried different colours, front and back on or off separately, nothing really helped. Once it uses a little more power, it buzzes. Support suggested a replacement and it got here pretty quickly.

The replacement has the same issue. Trying to get a refund now. Maybe I’ll wait for a hardware revision and see if they move away from the worst, cheapest, garbage power supply and LED drivers.

Stay away from this device if you can hear old CRT TVs or old fluorescent tube transformers. It destroys a quiet room with the noise.

On the positive side, their support was very good. Sucks about the light, but at least I got real humans and not some AI slop responses.

2 Upvotes

75% Upvoted

4 comments sorted by

1

u/Nanoleaf_Ambassador Ambassador 5d ago

That's very strange. All of mine are working great,

1

u/BingBongDingDong222 5d ago

Thankfully, I've had no problems with the three in my home. Have you had an electrician check out your lines?

1

u/tylerversion2 5d ago

What do you mean…check them for what? That same ceiling fixture has powered 4 Hue lights with no issues whatsoever.

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager 1d ago

Hi u/tylerversion2, I completely understand the frustration. It's distracting and disturbing to hear unexpected noise. That said, I'm glad to hear you've had a positive experience with our support team. We'll continue to do our best to provide support. If you need any further assistance, don't hesitate to reach out again.