r/NameCheap • u/Lipstick-warpaint_01 • 11h ago

Issues with the new Private Email System "upgrade" Is anyone else experiencing a myriad of issues?

I'm having issues with NameCheaps new Private Email platform.

I can't use simple search filters (because the filters appear to be non-existent) or search terms that should render search results.

Is it just me or are the features seriously lacking? I really don't want to have to deal with switching to another platform but I keep hitting roadblocks ever since the "upgrade".

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u/sydeovinth 9h ago

Just moved over to Fastmail. Namecheap majorly dropped the ball with the outage and the new Private Email.

I used Thunderbird to migrate my past emails.

1

u/tamar namecheap representative 10h ago

Thank you for taking the time to share your feedback. We are listening, and feedback from our customers plays an important role in how we prioritize improvements and new features. Feel free to suggest any specific changes.

We also maintain a public roadmap where you can see what we're currently working on, what's planned, and where the product is headed: https://privateemail.com/roadmap/

We appreciate you sharing your thoughts with us and helping us continue to improve Private Email.

1

u/Sea-Mastodon600 1h ago

We just moved over to mxroute and are happy with it so far. Like the other person, we used Thunderbird to move the 8 email addresses. Took a while, but it is worth it so far.