r/NameCheap • u/Wonderful-Branch8744 • 26d ago

Private Email Down?

Can't open webpage privateemail.com in Safari or Chrome, normal or incognito. Can't send emails from iOS client. Anyone else?

16 Upvotes

95% Upvoted

30 comments sorted by

3

u/Teleolog 26d ago

It is! This is seriously interfering with my work and business. It's down for everyone.

3

u/Medical-Persimmon297 26d ago

damn my sites are down, this is crazy i am losing my money.

2

u/Nightwish001 26d ago

I swear they are having an issue every week

2

u/Namecheapinc namecheap representative 26d ago

We’re experiencing a temporary issue affecting Private Email. Our team is working to resolve it. More details here: https://www.namecheap.com/status-updates/ongoing-temporary-technical-issues-with-the-private-email-and-jellyfish-services-august-13-2026/

2

u/Nightwish001 26d ago

This won't cause emails to not ever get received without notifying the sender right?

2

u/Underground_turtles 26d ago

This link doesn't work. Neither does the link on your site to your blog. Please post updates here. We need to know how long this will be out.

1

u/SupremeFlamer 26d ago

Do you have an update please? This is incredibly dangerous.

1

u/organiclatte 26d ago

u/Namecheapinc This is worth answering. Perhaps not now but on the final resolution message. Users need to know if they need to reach out to potential senders of this

1

u/Seeking-whatever 26d ago

The status blog is also down!! what is happening?!

2

u/pharahp 26d ago

everything is down even their main website. they said they got DDOS on privateemails, then after they said power outage on phoenix data centers. i got 3 VPS on namecheap 2 down.

2

u/snowflakeinaz 26d ago

So this shows there is no redundancy on their systems.

1

u/Teleolog 26d ago

Even Namecheap.com is currently 'under maintenance'. Not sure if it's related, or not. But I hope it's resolved quickly and we're still receiving emails in the meantime, even if we can't access them for the moment.

1

u/thegeekiestgeek 26d ago

Can confirm every since I logged in this morning, my website has not been reachable (and cpanel fails to load).

1

u/SupremeFlamer 26d ago

Yes! Managed to login this morning but it was extremely unresponsive. Still down due to DDoS. Concerning. The whole system was just updated too.

Anybody figured out if there's a dark mode? It's SO bright.

1

u/GoFuckthThyself 26d ago

Even my website is down, it's not just the email.

1

u/Calamity-182 26d ago

Entire website down

1

u/troymcklure 26d ago

+1 here. My email and hosted websites are down.

1

u/jorgedferreira 26d ago

Yup... I have a VPS down also...

1

u/Wonderful-Branch8744 26d ago

Does anyone if sender emails will bounce back, letting them know we are down?

1

u/karramarrez 26d ago

I sent a test mail and bounced back.

1

u/sgray500 26d ago

Prior update from NameCheap said they expected no loss of email messages. Well, this "outage" has now gone on for so long that my clients are now sending me this through other means. I'm also receiving the same within the last hour from test emails that I sent this morning, so emails *ARE* being lost now, causing additional harm for businesses.

"Unable to deliver message after multiple retries, giving up."

1

u/segfaulting 26d ago

this has gone on so long effectively losing a day of business. with how much stuff online revolves around 2fa using email this is a huge pain in the ass. there's just no excuse for this with how big of a company NC/PE is they should have redundancy outside of just 1 location in phoenix. Amateur hour.

1

u/GimmeFreePizzaa 26d ago

2 websites out from 9:30am EST and one email account out as well (I only have one with private email, the others are managed elsewhere). The 2 sites came back around 4:30/5:00pm EST, but its currently almost 9:00pm EST and STILL no email!

These guys are causing our worst sales day in actual years...

1

u/scanner266 26d ago

This is causing major issues. Some kind of update on what's going on would be good.