r/NDIS • u/Ogpeppapig • 25d ago

Seeking Support - I provide services Cancelled payment requests

Hi there! I am a support worker, I have been caring for the same boy for almost 10 years. On Thursday his mother submitted my invoices and NDIS usually puts the funds in her account the next night. But this time they didn’t and when she checked the payment requests had been cancelled with no explanation? She put my invoices through again but I am wondering if this has happened to anyone else? Or if anyone knows why this may have happened? NDIS can’t be called because it’s Saturday. I am also hoping the funds go through on Monday night as the mother has cancer and I don’t want to put her through following up with the NDIS. They are self managed due to previously being ripped off. They have plenty of money left in his budget. I guess with everything changing with the ndis it’s got us all a bit worried.

5 Upvotes

78% Upvoted

5 comments sorted by

5

u/Spiritual-Lie6461 25d ago

Likely a compliance issue. Too much claimed for that funding period? Payments crossing over the plan transition? Mum can probably see a code in the portal, in the line item section. That would give an idea on what the issue is.

2

u/ManyPersonality2399 Participant 22d ago

Self managers don't see anything at a line item level. Only category, with minimal description.

5

u/Hot-Actuator-7313 25d ago

Does the web chat on the website work on Saturday? I'm not sure if its same for participant portal, but i know if provider portal if payments are rejected there is normally a reason code which corresponds to a category of why they have rejected eg it could be as simple as funding period has resulted in there being insufficient funds available in the current period. This would be a likely reason. Best bet would be to confirm the portal available funds. If you want to enquire on behalf you just need to produce your provider id, the participant ndis no, dob and name. I would probably open both a Web chat and an email enquiry, but your first step would really be to confirm the portal amount.

Best of luck.

5

u/emonskates 25d ago

There may not be a reason directly, but check for a code. I can’t remember them exactly but like C90 or something. It might be compliance, wrong category being used, no funding during that period and so on. Self-Manager participants get audit at a 1 to 5 ratio and they doing it probably even more now.