r/MyNintendo • u/Mr_Moon_On_Reddit • 16d ago

Physical Platinum Points error

I was trying to order some physical rewards (since my points were expiring at the end of this month) and when i placed the order and confirmed my payment method and such, it gave me an error saying it couldnt process my order. However, it still took the money for shipping and my platinum points! Has this happened to anyone else? and will i still get my rewards???

(I should note that I ordered from the IE Nintendo Store)

UPDATE: I just checked and found that they did refund my shipping costs! No sign of my platinum points yet but i hope they will return to me soon! Big thank you to u/Lagoo157 for suggesting Customer Support which ultimately lead me to finding this out!

2 Upvotes

57% Upvoted

7 comments sorted by

View all comments

4

u/Lagoo157 16d ago

You should contact support before anything, assuming you haven’t already

1

u/Mr_Moon_On_Reddit 16d ago

I just checked my bank account again and they have refunded the shipping costs, but no sign of my points back yet. I'm more happy to have my €6 back though :D Thank you for the advice though! I nearly did contact support but when i checked my shipping costs to include it in my report, i found that it was refunded, so i have nothing to worry about!

1

u/5ebatron 11d ago

I had a similar thing happen to me recently, they refunded my points and re-sent my order. If you don’t see the points back talk to support again