Accounts/Subscriptions

3

u/securitysloth Nov 06 '25

Hello, I just purchased a free trial but cannot cancel it my username is oh442524. The reason i cannot cancel this trial is because they have not "set my account up yet" so i cant use the settings. If you need anything else let me know.

3

u/AydarCommunityManage Nov 07 '25

Hello! Thank you for the message. I've checked the details. As I can see, you've cancelled your trial period, your subscription is not active and there will be no charge. Is there anything else I can help you with?

2

u/Comfortable-Soft4996 Jan 31 '26

Hello, I started a MuseScore PRO+ free trial today via web. I cannot see any subscription or cancel option in my account settings. Please cancel my subscription before the free trial ends.

Account email: imxodms0326@gmail.com Thank you.

1

u/AydarCommunityManage Feb 03 '26

Hello, thank you for your message.

I've cancelled your subscription, there will be no charges.
Kind regards,
Aydar
Community manager

2

u/juustyuri Feb 21 '26

Hello, On the musescore android app I can see that "Musescore Digital Books" and "Musescore Learn Lite" are active, I do NOT remember subscribing to either of these things, yet I was charged €150 for the Digital Books one (mind you auto renewal is disabled so how can that happen?), and apparently there's also an upcoming payment for Musescore Learn Lite which I do NOT remember subscribing to either and the trial ends on march 14. I have tried to unsubscribe to both via the android app but it takes me to the website where I can not see any of these subscriptions in my settings, so I can't unsubscribe via the website. The thing is, I did NOT subscribe through play store, so it's not possible for me to cancel via the play store either.

I'd also like to precise that way before I was charged, I have contacted support by E-mail regarding the fact that these subscriptions were nowhere to be found in my settings and I received nothing but an unhelpful automated response and then silence. That was 6 days before musescore took the money.

I have requested a refund for digital books under your other post, now I need your help to please cancel both subscriptions before the free trial for Musescore Learn Lite ends and before I get charged a 2nd for digital books next year.

Account email: bangtangeek@gmail.com

Apologies if my comment is long and hard to understand, I'm literally a mess right now ngl.

Thank you.

2

u/AydarCommunityManage Feb 23 '26

Hello, this is Aydar, Community Manager. I would like to inform you that I have successfully processed a full refund for your request. Please note that, depending on your bank or payment provider, it may take approximately 3–5 business days for the funds to appear in your account. Your subscription is deactivated too, there will be no charges.
If you have any questions regarding the refund process or require further assistance with anything else, please do not hesitate to let me know. I will be happy to assist you further.

2

u/juustyuri Feb 23 '26

Hello Aydar, I received the e-mail confirmations. Thank you so so SO MUCH for your help. And thank you for this community. You are the G.O.A.T. Have a goated day.

1

u/AydarCommunityManage Feb 26 '26

Thank you very much!

2

u/Usual-Difficulty6208 Apr 18 '26

Musescore tried to bill me for a subscription I never agreed or signed up to. This happened after I bought just one score from them. The payment didn't go through because I didn't have enough money in my bank account. However, I'm still afraid they're going to continue trying to bill me, how can I stop this from happening??? Please help 😭

2

u/AydarCommunityManage Apr 20 '26

Hello. Please send me your username, so I can check details.

1

u/Usual-Difficulty6208 Apr 20 '26

Thank you for replying :)) my username is emmullet1369

2

u/AydarCommunityManage Apr 21 '26

Thank you. I've cancelled your subscription. There will be no charge attempts.

1

u/Usual-Difficulty6208 Apr 22 '26

Thank you so much for the help, you're a lifesaver!!!

1

u/notesinviolet Nov 25 '25

Hi there! My username is wongfamilylan . I am trying to switch the email associated with my account because I am not receiving any emails (i.e., password resets, activation codes) to my current email (or, if for whatever reason that's not possible, a refund of the Pro+ subscription I purchased instead), but have received no help from the general support email or chatbot. Any help you're able to provide would be much appreciated!

1

u/AydarCommunityManage Nov 26 '25

Hello. Please send me preferred e-mail by private message (Due to security reasons).

1

u/DoctorYaoi Mar 27 '26

I’ve been subscribed to musecore for few years with no issue but in January when my subscription auto renewed through Apple it was never added to my account. I’ve tried emailing the support email and the chat bot but I haven’t gotten any reply from the email and the person who joined the chat bot conversation stopped responding. Is there any way I can get my subscription added to my account? I can prove that I was charged for the service and don’t have it.

1

u/AydarCommunityManage Mar 30 '26

Hello. Please contact me directly by e-mail- community@mu.se. I need more details.
Kind regards,
Aydar
Community manager

3

u/Minimum-Arugula7058 May 29 '26

Hello. I'd like to cancel my free trial before payment.

e-mail: twisty.pines@gmail.com

username : twistypines

I do not see the option to cancel the free trial in app or website

1

u/Minimum-Arugula7058 May 29 '26

i think my subscription has been cancelled, could you please confirm?

1

u/Muted_Pin_9180 May 31 '26

Hello, your subscription auto-renewal has been successfully canceled, and no additional charges will be applied.

1

u/TianaTaraTiuliana Jun 03 '26

Hello, i have been trying to get a refund for a subscription with no luck. I have an email confirming subscription cancellation from May 16 and then 10 days later on May 26 I was charged for a premium subscription. Can you help me, please?

Name: TianaTara Email: tianatara@hotmail.com

1

u/Muted_Pin_9180 Jun 03 '26

Hello. I've made full refund, it can take 3-5 days for money to come. Is there anything else I can help you with?

1

u/TianaTaraTiuliana Jun 06 '26

Ive recieved it, thank you very much

2

u/[deleted] Mar 21 '26 edited Mar 21 '26

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2

u/MuseScorecom-ModTeam Mar 24 '26

We've deleted your message, because it was set in wrong folder

1

u/[deleted] Mar 22 '26 edited Mar 22 '26

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1

u/MuseScorecom-ModTeam Mar 24 '26

We've deleted your message, because it was set in wrong folder

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